Responsible for negotiating with customers experiencing intermediate delinquency, proposing payment solutions and monitoring agreements. Acts as the initial point of contact, ensuring clarity and agility in support through a consultative approach to reduce risks and maintain portfolio financial health. Focused on critical or recurring demands, performs failure analysis **Responsibilities and duties** * Negotiations with customers in intermediate delinquency. * Proposals for installment plans or renegotiation. * Agreements and follow-up. * Identification of risk profiles and suggestion of preventive actions. * Ticket registration in the system * Clarification of basic doubts about products and services. * Handling of critical or recurring requests. * Analysis of causes of recurring failures. **Requirements and qualifications** * High school diploma. * Previous experience in technical support. * Analytical and problem-solving skills. * Strong interpersonal skills. **Additional information** Transportation allowance; Health and Leisure Program; Free Internet (Within coverage area); Estrelas University. ***For 14 years we've been connecting people to what truly matters!*** *Since 2010, our Team has advanced with the* ***mission*** *of turning internet access experience into excellence. We are driven by the commitment to provide quality service for everyone. We have served over 17 thousand homes and businesses with dedication and professionalism, always offering our customers the benefits that only Estrelas has.* *We are proud to be a genuinely Luminense provider and the first Operator to use Mesh Technology in Maranhão, connecting Fiber Optics with structure and total stability, delivering end-to-end Estrelas Hyperfiber, guaranteeing the best connection—after all, attitude and innovation are in our DNA.* *We connect with the community through social support initiatives, culture, and volunteer work, which brings us closer and gives meaning to what we do. We understand our responsibility, which is why we focus on people, ensuring the most human experience possible with us.* *And we continue working tirelessly to connect every corner to our Green World, with innovative solutions and stellar achievements, because we were born to connect.* *Nice to meet you, we are* ***Estrelas Internet*** *and would love to have you on our Team, connecting purposes.* ***Shall we go together on this?***