The Maranhão Clinical Analysis Laboratory (Lacmar) has been in the market for over 10 years, proud to be genuinely from Maranhão and one of the state's laboratories that most invests in cutting-edge technology, promotes innovation, and continuously strengthens service improvements for its partners and customers. Technology and innovation are key pillars for Lacmar, and significant investments have been made in professional development for the people on this team, as the Maranhão laboratory understands that the best results are only possible when professionals are committed, qualified, and driven by strong social purpose. It was through this investment that we achieved the PALC Quality certification in 2023, strategically distinguishing ourselves in the market. **Prerequisites:** High school diploma; Minimum of 6 months of experience in the field; Leadership experience in units is desirable; Courses and training in Reception, Customer Service, and related areas are desirable. **Responsibilities:** * Follow and ensure adherence to the service workflow for private and insurance patients, complying with internal guidelines (IT.ATD.001 and IT.ATD.002\), ensuring efficiency and safety; * Welcome visitors and clients, ensuring proper identification and appropriate service for all; * Perform exam entry and partial cancellation in the system, as well as register data when necessary; * Receive and dispatch forms and correspondence; * Instruct the team to verify forms, generate reports, and send them to the billing department; * Monitor pre-billing activities performed by reception at the unit(s); * Weekly request supplies and monitor their usage; * Monitor sample delivery to transportation via the system and maintain communication with involved departments; * Ensure proper completion and control of forms, following internal guidelines (PQ.GER.002\); * Monitor result release radar and authorization, where applicable; * Coordinate cash closing procedures, fund transfers, and invoice issuance, when applicable; * Monitor processes to ensure quality and prevent losses such as claim rejections, recollections, registration errors, and others; * Participate in identifying and addressing process non-conformities; * Prepare various reports regarding the unit under responsibility; * Conduct periodic team meetings, ensuring alignment and internal communication; * Comply and enforce quality standards based on PALC 2021; * Monitor test data within the management system; * Track unit goals and implement interventions for improvement; * Maintain communication and good relationships with internal clients and the administrative center, using the company's official communication channels; * Oversee the unit’s infrastructure, cleanliness, and maintenance, as well as keep service processes organized; * Delegate and supervise team activities according to pre-analytical coordination directives; * Maintain a culture of providing feedback on unit and team development to immediate supervisors; * Monitor and evaluate team members' performance to provide coordination with necessary information for decision-making.