Description: * Higher education completed or in progress; * Practical experience in the following channels: Regulatory and Complaint; * Mastery of operational procedures and best practices in customer service within regulatory environments. * Ability to communicate formally, objectively, and technically. * Knowledge of the Consumer Protection Code. * Skill in handling complex and sensitive demands. * Experience in accurate case classification, mediation, and management of resolutions. * Typing agility, with focus on chat-based customer service. * Basic knowledge of geography (state capitals and states). We are seeking a professional with experience in formal and regulatory customer service channels, capable of operating with high levels of accuracy, responsibility, and technical competence. The position requires in-depth knowledge of complaint registration platforms and direct involvement in mediating between consumers and the company. 2511260202401886603