FWA Operator

Description

Job Summary: An FWA Operator collects geographic information for installation and maintenance of services, retrieves equipment, updates customer records, and clarifies customer inquiries. Key Highlights: 1. Effective customer service and continuous support for FWA services 2. Conducts debt negotiations and customer reactivation 3. Configuration and technical support for FWA equipment We are seeking an **FWA Operator** to collect geographic location information for service installation and maintenance, retrieve equipment in case of cancellations, and update customer records with data provided by customers—such as phone numbers and new addresses. Additionally, the operator clarifies questions regarding outstanding balances and provides guidance for customer reactivation, ensuring effective service delivery and necessary support for continuity of FWA services. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in meetings and organizational commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Execute initial and reconfiguration of FWA equipment, ensuring they are fully operational and aligned with the company’s technical standards, and provide basic technical support to resolve connectivity and service performance issues; * Deliver payment bills to customers when required; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries when required; * Visit the registered address to negotiate outstanding debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for record updates; * In case of service cancellation, retrieve Brisanet equipment, return equipment to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Familiarity with the city’s geography; * Customer service experience. **Preferred Qualifications:** * Defensive driving certification; * Google Tools (Sheets, Docs) **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.