OPERATIONAL SUPERVISOR

Description

Job Summary: This position supervises professionals at workstations, ensuring service delivery, implementing and monitoring employees, and conducting periodic inspections. Key Highlights: 1. Supervises professionals and ensures service quality. 2. Implements, monitors, and develops new employees. 3. Conducts periodic inspections and team management. ### **JOB DESCRIPTION** **Role Mission:** Supervise the performance of subordinates at workstations to ensure service delivery. **Core Values:** People, Gratitude, Loyalty, Teamwork, Excellence, Commitment, and Customer Focus. **Main Responsibilities:** * Receive implementation demands for new contracts or services from Operational Coordination, originating from CIs (may vary depending on implementation portfolio or other sources). * Onboard new employees at their workstations and introduce them to the end client. * Monitor new employees' performance and provide strategies for their improvement. * Conduct periodic inspections at workstations to verify processes and personnel, completing a virtual report for each visit. * Cover employee absences. * Receive medical certificates and arrange temporary replacements. * Coordinate with HR to replace employees. * Request evaluations for employee role changes within the team. * Apply administrative sanctions to employees under one's responsibility (e.g., warnings, suspensions). * Support the Human Resources department in internal projects. * Monitor timekeeping compliance for employees under supervision. * Log incidents for various requests (e.g., uniform exchanges, incident notifications). * Identify development opportunities for managed teams—such as training needs, upskilling, refresher courses—and submit related requests to HR. ### **JOB REQUIREMENTS** * Leadership; * Technical knowledge of facilities management; * Communication skills; * Organizational skills; * Interpersonal relationship skills; ### **BENEFITS** Meal Allowance (VR): BRL 28.80/day Food Basket: BRL 110.52 Cost-of-Living Allowance: BRL 173.02 Fuel Allowance: BRL 18.83 Extra Card: BRL 512.87 30% Hazard Pay ### **ADDITIONAL INFORMATION** **Employment Type:** CLT