Junior Customer Service Analyst

Description

Job Summary: The Customer Service Analyst will be responsible for SAP transactions, inventory management, reverse logistics, and daily revenue monitoring. Key Highlights: 1. At least 1 year of prior experience in the role 2. Interpersonal relationship skills 3. Excellent verbal and written communication **POSITION SUMMARY** Location: Fortaleza – CE Area / BU: Supply Chain / Physical Logistics Reporting to: Specialist Is there an internal candidate mapped? No Temporary Position **Purpose of the Position** Joining Nestlé means becoming part of the world’s largest food and beverage company. At our core, we foster a human-centered environment: passionate people driven by the purpose of improving quality of life and contributing to a healthier future. The Customer Service Analyst will be responsible for SAP transactions, inventory management, reverse logistics (returns/compensations), daily monitoring of plant volume revenue, tracking area KPIs, analyzing demands and directing them to the logistics operator, handling incidents assigned to the unit, reviewing internal procedures, proposing process improvements, monitoring order dispatch flows—all strictly in accordance with company policies and instructions. **Day-to-Day Responsibilities** The Customer Service Analyst manages and monitors plant volumes, handles daily volume management, aligns demand requirements with the Logistics Operator, invoices pending orders for the day, receives products via system (SAP), tracks deliveries with the Logistics Operator, handles incidents via Galileu, reports KPIs with appropriate analysis of inconsistencies, supports immediate management (Specialist), manages reverse logistics for products and pallets, and participates in meetings as required. **What Will Contribute to Your Success?** * Bachelor’s degree or currently pursuing one in Logistics, Business Administration, Engineering, or related fields; * At least 1 year of prior experience in the role; * Interpersonal relationship skills; * Excellent verbal and written communication; * Availability to work collaboratively and proactively.