Store Assistant and Customer Service - Shopping BV

Description

Job Summary: The professional will be responsible for customer service, payment registration, store organization, and team collaboration, aiming to ensure customer satisfaction within a continuous improvement environment. Key Highlights: 1. Opportunity to delight customers in retail. 2. Teamwork and pursuit of customer satisfaction. 3. No prior experience required. Bemol is a company providing services and retailing products, whose primary objective is achieving customer satisfaction before, during, and after the sales process, while adhering to continuous improvement principles, applicable external legislation, and the organization’s cultural values and principles—namely Integrity, Respect, Economy, Energy, and Continuous Improvement. **Responsibilities and Duties** **At Bemol, you will delight customers by performing the following activities:** * Conduct payment verification and registration processes for customer payments, operating the necessary systems to complete them; * Be accountable for received funds and documents; * Greet customers upon arrival to ensure quality service and guide them to areas of interest within the store; * Assist in emergency and incident situations at the store; * Perform inspections of store premises, supporting store organization activities; * Record any abnormalities occurring on company premises in the daily occurrence logbook and promptly inform management or immediate supervisor; * Assist customers by providing information about products and services; * Support warehouse routines under supervision; * Actively collaborate with the team to achieve customer satisfaction; * Meet weekly performance targets; * Contribute to other activities aimed at achieving the store’s overall goals; * Learn extensively and share knowledge. **This position serves the following areas, according to customer needs:** * Cashier operations (store, lottery, pharmacy, and supermarket); * Store reception; * Self-service; * Warehouse and product delivery to customers; Customer Service Assistant. * **Requirements and Qualifications** **It is important that you have!** Experience: No experience required Education: Completed high school or currently pursuing higher education. Schedule: Availability to work on Saturdays, Sundays, and holidays. **We’d love it if you also have!** * Customer service knowledge; * Computer literacy; * Strong interpersonal communication skills. **Additional Information** **Selection Process Steps:** * Registration; * Assessments; * Psychological test; * Group dynamics; * Interview. *At Bemol, we respect individuality and actively promote an inclusive culture focused on equity and appreciation of differences (e.g., gender, religion, persons with disabilities, LGBTQ+, race and ethnicity). All our job openings uphold this commitment.* Bemol was founded on **August 13, 1942**, by brothers Samuel, Israel, and Saul Benchimol. In its early years, the company operated in the pharmaceutical trade, later expanding into cereals, cement, and ultimately home appliances—the sector in which we continue operating today. Over time, Bemol evolved into a modern, agile enterprise and a benchmark across nearly all sectors it serves: electronics, home appliances, furniture, self-service, pharmaceuticals, construction materials, food, among others. Today, we operate over **37 physical stores**, 1 online store, and **6 distribution centers**, located in Manaus, Porto Velho, and Rio Branco. Committed to high-quality service and customer care, Bemol also operates **22 lottery outlets** within its stores and **5 Mercado Bemol supermarkets** in Manaus. In 2016, Bemol expanded into healthcare with the launch of **Bemol Farma**, which currently comprises **47 physical locations** and 1 online store. To complement this initiative, we also operate a unit of **Clínica Bemol Saúde**. Currently, we have approximately **5,000 employees**, and we continue expanding steadily. We seek professionals passionate about their work, who demonstrate persistence, creativity, agility, and a desire to grow alongside Bemol.