IT Assistant

Description

Job Summary: Technical support professional for hardware maintenance, system diagnostics, infrastructure support, and assistance to WinThor ERP users. Key Highlights: 1. User technical support 2. Preventive and corrective hardware maintenance 3. Incident diagnosis and resolution Provide technical support to users Perform preventive and corrective hardware maintenance Diagnose and resolve incidents related to systems and infrastructure Support users in using the WinThor ERP system Carry out equipment and software installations, configurations, and updates Track service tickets and ensure SLA compliance Document support interactions and solutions Compensation: R$1\.800,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work location: On-site