Job Summary: Central point for managing, controlling, and communicating building maintenance activities, utilizing the NEOVERO system to track service orders. Key Highlights: 1. Manage and communicate building maintenance activities using a system 2. Communicate effectively with operational teams and management 3. Be organized, disciplined, and proactive in daily work routines Required Competencies and Knowledge: ❖ Work in accordance with Pronutrir’s core values: Safety, Cordiality, and Continuous Improvement; ❖ Serve as the central point for managing, controlling, and communicating building maintenance activities, utilizing the NEOVERO system to register, track, and follow up on service orders, ensuring smooth coordination between operational teams and management. **TECHNICAL REQUIREMENTS (MANDATORY)** ❖ Intermediate proficiency in Microsoft Office Suite: Excel (spreadsheets, filters, data organization) and Word ❖ Proficient typing skills and information organization ❖ Ability to record data clearly, concisely, and consistently **PREFERRED** ❖ Experience or familiarity with building management / maintenance systems (NEOVERO is a plus) **EDUCATION** ❖ Completed high school (minimum requirement) ❖ Preferred: Technical courses in: Administration Building Management Facilities ❖ Knowledge of building maintenance **BEHAVIORAL COMPETENCIES (ESSENTIAL)** ❖ Excellent communication skills (verbal and written) ❖ Ability to interact effectively with diverse profiles (technicians, managers, suppliers) ❖ Professional, firm, and respectful attitude when following up on requests ❖ Ability to follow instructions and execute tasks without resistance ❖ Organized, disciplined, and responsible ❖ Controlled proactivity (acts upon request and within established processes) ❖ Ability to handle routine tasks, moderate pressure, and multiple demands **MISSION** ❖ Understand and align with the company’s mission and values; ❖ Enter, update, and close Service Orders (SO) in the NEOVERO system ❖ Monitor and follow up on service execution with maintenance teams ❖ Maintain continuous communication with the building maintenance team (electrical, plumbing, civil, HVAC, etc.) ❖ Organize and control deadlines, priorities, and SO statuses ❖ Prepare simple reports (Excel/Word) for managerial tracking ❖ Record technical and operational information clearly and objectively ❖ Ensure compliance with instructions, processes, and established hierarchies