Description
Job Summary:
Responsible for revenue recovery, delinquency reduction, and team supervision, with a focus on negotiation and empathetic customer relationship management.
Key Highlights:
1. Revenue recovery and reduction of delinquency
2. Negotiation and establishment of payment plans
3. Team supervision and performance indicator management
Responsibilities:
* Revenue recovery and reduction of delinquency.
* Negotiation and establishment of payment plans.
* Improvement of cash flow.
* Empathetic collections, preserving customer relationships.
* Team supervision and performance indicator management.
Requirements:
* Currently pursuing or completed undergraduate degree (Business Administration or related fields).
* Minimum of 5 years of prior professional experience in collections supervision.
* Preferred: Experience in the Funeral Services sector.
* Agility in decision-making and conflict resolution, leadership, and strong communication skills.
* Proficiency in tools such as auto-dialers, WhatsApp, Messenger, and automated bots.
Employment Type: Full-time CLT
Compensation: R$1.800,00 - R$5.371,50 per month
Benefits:
* Medical assistance
* Meal allowance
* Transportation allowance
Work Location: On-site