Collections Supervisor

Description

Job Summary: A professional to supervise collections, focused on revenue recovery, payment negotiation, and improvement of cash flow with an empathetic approach. Key Highlights: 1. Revenue recovery and reduction of delinquency 2. Empathetic collections, preserving the customer relationship 3. Team supervision and performance indicator management Responsibilities: * Revenue recovery and reduction of delinquency. * Payment plan negotiation and definition. * Cash flow improvement. * Empathetic collections, preserving the customer relationship. * Team supervision and performance indicator management. Requirements: * Undergraduate degree in progress or completed (Business Administration or related fields). * Minimum of 5 years of prior professional experience in a collections supervision role. * Preferred: Experience in the Funeral Services sector. * Agility in decision-making and conflict resolution, leadership, and strong communication skills. * Proficiency in tools such as auto-dialers, WhatsApp, Messenger, and automated bots. Employment Type: Permanent CLT Benefits: * Health insurance * Meal allowance * Transportation allowance