Description
Job Summary:
Professional responsible for conducting active B2B collections, negotiating debts, and analyzing requests for payment deadline extensions.
Key Highlights:
1. Active B2B collections and credit recovery.
2. Debt negotiation and formalization via WhatsApp.
3. Analysis of outreach strategies for delinquent customers.
Description:
Education
* Currently pursuing a bachelor's degree in Business Administration, Accounting, Management Processes, or related fields.
Requirements
* Proven experience in collections and credit recovery;
* Experience with collections CRM systems, auto-dialers, and WhatsApp;
* Proficiency in written and spoken Portuguese.
* Conduct active collections from delinquent clients (B2B \- Legal Entity), analyzing each debt’s profile to apply the most effective outreach strategy;
* Lead agile and persuasive negotiations via WhatsApp, ensuring correct, courteous, and solution-oriented written communication;
* Issue invoices, calculate contractual interest and penalties, and formalize debt acknowledgments per company policies;
* Analyze requests for payment deadline extensions due to various reasons.
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