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El Director actuará como un eslabón clave entre BSAM y los equipos locales, garantizando la alineación con los objetivos comerciales, la excelencia operativa y las ventas internas.\n**Responsabilidades**\n====================\n\n\n1) Planificación de suministros y adquisición: Liderar el proceso de planificación de la demanda y el suministro para la región, asegurando un equilibrio entre la disponibilidad de productos, los niveles de inventario y los costos operativos.\n\n\n2) Coordinar las estrategias locales e internacionales de adquisición, evaluando los proveedores y su desempeño.\n\n\n3) Gestionar el presupuesto de costos logísticos y de personal.\n\n\n4) Colaborar con los departamentos comercial y de fabricación para garantizar una previsión precisa de la demanda y la capacidad de suministro.\n\n\n5) Trabajar con los departamentos de fabricación para proporcionar planes de producción dentro de los puntos de control acordados, con el fin de satisfacer la demanda del cliente.\n\n\n6) Coordinar centros de distribución, transporte regional, última milla y logística inversa.\n\n\n7) Implementar y supervisar indicadores clave de desempeño operativo (KPI), tales como OTIF (Entrega a tiempo y completa), plazo de entrega (Lead Time), costo logístico (% de los ingresos), entre otros.\n\n\n8) Liderar proyectos de digitalización y automatización logística (por ejemplo, TMS, WMS, visibilidad en tiempo real, análisis predictivo).\n\n\n9) Garantizar la seguridad, la sostenibilidad y el cumplimiento normativo de las operaciones logísticas.\n\n\n10) Interactuar con el departamento de Logística Internacional.\n\n**Requisitos mínimos**\n==========================\n\n\nTítulo universitario en Administración de Empresas, Ingeniería, Logística, Economía o campos afines.\n\n \n\nTítulo de posgrado o MBA en Cadena de Suministro, Logística Internacional o Gestión de Operaciones (deseable).\n\n\nInglés: Avanzado\n\n\nPortugués: Avanzado\n\n\nEspañol: Intermedio\n\n\nCONOCIMIENTOS TÉCNICOS ESPECÍFICOS: SAP, MACROS, EXCEL \n\nSAP intermedio \n\nExcel avanzado \n\nPower BI\n\n\nEXPERIENCIA IMPRESCINDIBLE \n\n \n\nMínimo 10 a 15 años en puestos directivos en logística o cadena de suministro, con alcance regional (América del Sur). \n\nExperiencia en operaciones multinacionales complejas y entornos regulatorios diversos. \n\nExperiencia en transformación logística, automatización y proyectos de eficiencia de costos. \n\n \n\nHabilidades técnicas y conductuales: \n\nFuertes habilidades analíticas y orientadas a los datos. \n\nLiderazgo estratégico y capacidad para gestionar equipos multiculturales y geográficamente distribuidos. \n\nCapacidad de negociación y gestión de partes interesadas internas y externas. \n\nVisión comercial integrada en la cadena de valor (desde el proveedor hasta el cliente final). \n\n \n\nIndicadores clave de éxito (KPI): \n\nReducción del costo logístico (% de los ingresos) \n\nAumento del OTIF y del NPS logístico \n\nEficiencia en la planificación de suministros (precisión de la previsión, inventario frente a nivel de servicio) \n\nAcuerdo de nivel de servicio (SLA) con socios logísticos \n\nTasa de incidencias logísticas y cumplimiento normativo \n\nEfectividad de los proyectos de transformación e innovación\n\n\nEXPERIENCIA DESEABLE \n\nExperiencia con el producto (neumáticos), conocimiento de medidas, SKU y patrones. Experiencia en logística u otras áreas de la cadena de suministro.\n\n **Lo que ofrecemos como empresa**\n\n\nEn Bridgestone, lo que realmente importa es generar oportunidades de co-creación, al tiempo que estimulamos su curiosidad y creatividad para hacer que la movilidad sea más segura, más eficiente y más sostenible para las generaciones presentes y futuras.\n\n\nCualquiera que sea su función, cuando usted representa a Bridgestone, es un miembro valioso de nuestro equipo y parte integral de nuestra misión superior: «Servir a la sociedad con calidad superior». Ofrecemos mucho más que simples remuneraciones competitivas; también le brindaremos:\n\n* Una experiencia de incorporación atractiva y de apoyo para garantizar una transición tranquila a nuestro equipo.\n* La oportunidad de desarrollarse y crecer mediante formación y orientación continuas.\n* Actividades de responsabilidad social corporativa.\n* Un entorno de trabajo verdaderamente global, dinámico y desafiante.\n* Agilidad y eficacia en el equilibrio entre trabajo/vida y su bienestar a largo plazo.\n* Un equipo diverso e inclusivo.\n\n *Bridgestone se enorgullece de ser un empleador que ofrece igualdad de oportunidades laborales. Es nuestra política considerar a todas las personas sin importar su edad, color, origen, discapacidad física o mental, raza, religión, género, orientación sexual, identidad y/o expresión de género, información genética o cualquier otra característica protegida por leyes federales, estatales o locales.*\n\n **Sobre nosotros**\n\n\nBridgestone Americas, Inc. (BSAM), con sede en Nashville, Tennessee, y Bridgestone Europa, Oriente Medio y África (BSEMEA), con sede en Bruselas, Bélgica, operan conjuntamente como la región estratégica «Bridgestone Oeste». Esta región atiende las necesidades estratégicas de negocio de los equipos en América, Europa, Oriente Medio y África. BSAM y BSEMEA son subsidiarias de Bridgestone Corporation, cuya sede global está en Japón. Bridgestone y sus subsidiarias diseñan, fabrican y comercializan una amplia gama de productos y soluciones bajo las marcas Bridgestone, Firestone y marcas asociadas para satisfacer las necesidades de una amplia variedad de clientes e industrias.\n\n\n\\*\\*\\*\\*\n\n**En Bridgestone, siempre eres Libre para Ser.**\n\n\nCreemos que las personas solo pueden ofrecer servicios y una calidad superior a los demás cuando pueden llevar su yo más auténtico al trabajo. Creemos en defender todas las perspectivas, individuos y equipos, porque entendemos la importancia de ver el mundo y nuestro negocio desde distintos puntos de vista. Estamos construyendo un equipo tan diverso como el mundo al que servimos.\n\n*Así que muéstrenos de qué está hecho, porque quien usted es es exactamente lo que necesitamos.*","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768381312609","seoName":"Brazil+Supply+Chain+Director","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-pacaembu/cate-sales-inbound/brazil%2Bsupply%2Bchain%2Bdirector-6507280801395512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"74dcdaa1-f704-4ae8-ba89-b0d0b778395f","sid":"862234c1-a5f2-404d-8500-068a9fd68e1d"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Santo André,São Paulo","unit":null}]},"addDate":1768381312609,"categoryName":"Sales Inbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4068,4073","location":"R. Lazara Siqueira, 4 - Jardim Itapevi, Itapevi - SP, 06653-120, Brazil","infoId":"6507269371430512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Comprador Sênior - MRO - Manutenção Reparos e Operações","content":"Your tasks\n\n\nYour tasks\n\n* To drive all related purchasing activities in CT IAM plants located in the Americas region, related to MRO categories (Electrical, Pneumatic, Hydraulic, Mechanical, Electronic components, Machine and Hand tools items) \\- together with the Global Category Head and Regional Cluster Manager.\n* Drive negotiations considering best commercial and operational aspects and ensure compliance with valid rules\n* Identify synergy potential where\\- and whenever possible\n* Ensure full coverage of all business requirements in the received offers\n* Drive contractual coverage\n* Support operational improvements by negotiating commercial benefits\n* Keep alignment between purchasing and internal customer strategy\n* Complete handling of the ordering process via CTOS and SAP, including any complaints handling as well as internal and external communication\n* Preparing and conducting tenders, offer comparisons, and contract negotiations for complex procurement projects in the defined areas, in cooperation with Global Category Head and Regional Cluster Manager\n* Create and compile Sourcing Decisions Sheets, ensure BPBoC and NDA signatures, collect financial and commercial records, identify and develop vendors\n* Ensure, that agreements are created, approved and signed and communicate to the plants inside the region\n* Support and management of special projects\n* Act as an interface between suppliers and other relevant departments on purchasing processes and new projects and activities\n* Monitor and advise on any issues which present risk or opportunity to the organization\n* Provide analysis on costs, new and existing and review cost reduction activities\n* Monitor market trends, competitor strategies and market suppliers\n* Negotiate contracts, improve prices and terms of business with suppliers and review opportunities to make business savings utilizing negotiation and procurement best practice tools and methods\n* Ensure compliance to company guidelines, purchasing policies and procedures during supplier negotiations and contracts award process\n* Evaluation of suppliers and contribute to performance reviews to ensure contract compliance\n\n\n\n\n\nYour profile\n\n\n* University Degree (Diploma/Bachelor/Masters) and extensive experience, related certifications.\n* Strong professional experience in procurement, preferably in MRO categories with verifiable success\n* Strong analytic and conceptual competence\n* Exceptional communicator capable of communicating effectively within a multi\\-cultural and across functions as well as all levels\n* Confident handling of SAP R/3 \\+ S/4 and MS Office\n* Independent and responsible way of working as well as a quick comprehension\n* Advanced negotiating skills, assertiveness, goal\\- and result\\-oriented work\n* Fluent English \\& Portuguese – Spanish and/or French are desired.\n* Experience in project management\n* Able to manage time effectively, prioritizing tasks and achieve set targets\n\n\n\n\n\nOur offer\n\n\nPronto para dirigir com a Continental? Dê o primeiro passo e preencha o formulário online.\n\n\nAbout us\n\n\nTHE COMPANY\n\n\nContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. In 2023, Continental generated sales of €41\\.4 billion and currently employs around 200,000 people in 56 countries and markets.\n\n\nContiTech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment\\-friendly, safe, and convenient industry and service solutions using a range of materials for off\\-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 42,000 employees in more than 40 countries and sales of some 6\\.8 billion euros (2023\\), the global industrial partner is active with core branches in Asia, Europe and North and South America.\n\n\nAre you ready to shape the future with us?\n\n \n\n\n\n**Keyfacts**\n------------\n\nJob ID\n \n\n**REF83815K**\nField of work\n \n\n**Purchasing**\n\n\nLocation\n \n\n**Itapevi**\n\n\nLeadership level\n \n\n**Leading Self**\n\n\nJob flexibility\n \n\n**Hybrid Job**\n\n\nLegal Entity\n \n\n**Continental do Brasil Produtos Automotivos Ltda.**","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768380419643","seoName":"Comprador+S%C3%AAnior+-+MRO+-+Manuten%C3%A7%C3%A3o+Reparos+e+Opera%C3%A7%C3%B5es","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-pacaembu/cate-sales-inbound/comprador%2Bs%25c3%25aanior%2B-%2Bmro%2B-%2Bmanuten%25c3%25a7%25c3%25a3o%2Breparos%2Be%2Bopera%25c3%25a7%25c3%25b5es-6507269371430512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"c1a24540-1a5d-40e1-aa48-66a665546ab3","sid":"862234c1-a5f2-404d-8500-068a9fd68e1d"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Itapevi,São Paulo","unit":null}]},"addDate":1768380419643,"categoryName":"Sales Inbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4068,4073","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505924817267312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Telemarketing Agent - Vila Mariana - Afternoon/Night Shift - São Paulo","content":"**News: We now have a partnership with Gympass**: Take care of your well-being with access to gyms, studios, and health apps!\n\nLooking for an opportunity to work at a company certified by GPTW (Best Companies to Work For in Brazil 2021), a leader in its segment with ample development opportunities? You’re in the right place! AeC is a technology company specializing in customer relationship management and business process outsourcing (BPO). With nearly 30 years in the market and multiple units across the country, we help organizations from diverse sectors and sizes deliver the best possible customer experience.\n\nInterested? 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Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.*\n\n**Title and Summary**\n\n\nSales Analytics Senior Specialist\nWho is Mastercard? \n\n \n\nMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. \n\nOur decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. \n\n \n\nOverview \n\n \n\nMicro, Small, and Medium Businesses (SMEs) are a critical driver of global economic growth and represent 75% of the global workforce and about 50% of the global GDP. Additionally, SMEs foster inclusion, as minorities own 45% of small businesses, and 1/3 of small businesses are women\\-owned. As such, SMEs have become a top priority for many governments and enterprises. Mastercard segment strategy is based on continuing to drive growth by developing new innovative solutions and expanding product distribution. \n\nThe successful candidate will be responsible for leading key practices related to the commercialization and portfolio management of products for SMEs in Brazil. \n\n \n\nThe Mastercard team is looking for an SME Senior Sales Specialist to drive our SME product strategy forward by consistently innovating and problem\\-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.\n \n\n \n\nRole \n\n \n\nThis position will be responsible for: \n\n* Manage the P\\&L and key business indicators of the unit, developing dashboards and analytical views to monitor the performance of the SME product portfolio.\n* Lead the development and management of SME products for the Brazilian market, engaging with both internal and external stakeholders.\n* Develop and execute strategies and tactical plans for marketing, communication, go\\-to\\-market, and distribution channels.\n* Develop commercial strategies and foster relationships with ecosystem stakeholders to drive adoption of SME products in the Brazilian market.\n\n \n\nAll About You \n\n \n\nThe ideal candidate for this position should have: \n\n* Strong technical skills in data analysis, including the ability to create reports and dashboards using tools such as Tableau and Power BI.\n* Solid understanding of product management across all dimensions: Marketing, Sales Channels, and Commercial Strategy.\n* Prior experience and deep knowledge of the card payment ecosystem and payment flows, especially in Commercial Payments.\n* Analytical and innovative mindset, with a strong understanding of matrix organizations.\n* Ability to navigate both technical and business\\-oriented conversations effectively.\n* Excellent writing skills, with experience in developing training materials, product documentation, and user guides.\n* Strong customer relationship management skills, with the ability to meet and exceed the expectations of both internal and external stakeholders.\n* Fluency in Portuguese and English is required.\n* Availability to be in the office 3x per week.\n\n**Corporate Security Responsibility**\n\n \n\nAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:\n\n* Abide by Mastercard’s security policies and practices;\n* Ensure the confidentiality and integrity of the information being accessed;\n* Report any suspected information security violation or breach, and\n* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768231270172","seoName":"sales-analytics-senior-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-pacaembu/cate-sales-inbound/sales-analytics-senior-specialist-6505360258214612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"56dc0938-bb61-4c88-bc7f-4d8987d2639e","sid":"862234c1-a5f2-404d-8500-068a9fd68e1d"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"São Paulo,São Paulo","unit":null}]},"addDate":1768231270172,"categoryName":"Sales Inbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4068,4073","location":"Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil","infoId":"6505360255014612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Inside Sales","content":"**What is Buonny?**\n\n \n\n\n\nSince its founding in 1995, Buonny has pioneered technology for risk management in road freight transportation. This pioneering spirit enabled us, over the past 30 years, to introduce the most significant technological innovations and become market leaders in Brazil—with over 13,000 clients and 1.8 million drivers registered in the country’s largest professional registration and verification service.\n\n \n\nWith a strategy firmly anchored in innovation and the mission of contributing to building a safer, more productive Brazil, in 2020 Buonny became part of nstech, SK Tarpon’s logistics technology vertical. The alliance with nstech marked the beginning of a new expansion phase, positioning Buonny as an increasingly technology-driven company.\n\n **Responsibilities and Duties** \n\nThe Inside Sales professional specializes in negotiations and closing sales—both inbound and outbound. Their role is to understand customer needs, present value-generating solutions, overcome objections, and successfully close sales. 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Prepare and send commercial proposals, negotiate terms, address objections, and execute strategic follow-ups to close sales while meeting established SLAs.\n\n\nBe responsible for recording and updating information in the CRM (HubSpot), tracking performance KPIs, proactive prospecting (cold calls, cold emails, and social selling), and executing the sales process according to defined Inside Sales workflows and procedures.\n\n **Requirements and Qualifications** **Key Requirements:**\n\n \n\nHigh school diploma; undergraduate studies in related fields are a plus.\n\n\nExperience in lead prospecting and qualification.\n\n\nProficiency in sales CRMs (HubSpot experience is a plus);\n\n\nProficiency in Microsoft Office suite;\n\n\nExcellent communication skills, persistence, and empathy;\n\n\nGoal- and delivery-oriented profile;\n\n\nOrganization and sales pipeline management;\n\n **Preferred Qualifications**\n\n \n\nStrong preference for candidates with prior experience in the commercial areas of technology, logistics, insurance, or risk management companies;\n\n\nExperience with consultative selling\n\n \n\nWork location: Pinheiros District – São Paulo/SP\n\n \n\nHybrid model: 3 days per week on-site\n\n **What We Expect From You:**\n\n* Emotional intelligence, continuous improvement mindset, commercial acumen, customer insight, innovation, commitment, teamwork, and ethics are our core values. If you want to grow both professionally and personally, this is the right place!\n\n \n\n**Additional Information** **Why Work at Buonny?**\n\n \n\nWant to work at Brazil’s largest risk management company—and enjoy real benefits? Here you’ll receive meal vouchers, food vouchers, dental care, medical coverage, life insurance, pharmacy benefits, and partnerships with numerous institutions offering exclusive discounts.\n\n \n\nBuonny is one of Brazil’s leading specialists in road freight transportation and logistics risk management. Since 1995, we have combined cutting-edge technology, data intelligence, and a highly qualified team to develop solutions that prevent theft, reduce risks, and increase logistics efficiency nationwide.\n\n\nWe operate across the entire national territory, with headquarters in São Paulo and offices in Belo Horizonte, Goiânia, Porto Alegre, Curitiba, and Salvador. Currently, we serve over **15,000 active clients**, manage over **R$ 20 billion in freight shipments monthly**, monitor approximately **200,000 trips**, and maintain a success rate of **99.974%**.\n\n**What We Do**\n-----------------\n\n**Buonny** is one of the leading specialists in **road freight transportation and Brazilian logistics risk management**. Since 1995, we combine technology, data intelligence, and skilled professionals to develop solutions that prevent theft, reduce risks, and enhance operational efficiency.\n\n\nHeadquartered in São Paulo, with offices in **Belo Horizonte, Goiânia, Porto Alegre, Curitiba, and Salvador**, we serve **more than 15,000 clients** nationwide.\n\n**Part of the NSTECH Ecosystem**\n-------------------------------\n\nSince 2020, we have been part of **NSTECH**, Latin America’s largest logistics technology ecosystem. In partnership with companies such as **Sascar, Autotrac, and Omnilink**, we have expanded our reach and innovation capacity, accelerating transportation development across Brazil and the Mercosur region.\n\n**Why Work With Us?**\n----------------------------------\n\nWorking at Buonny means being part of a solid, continuously evolving story.\n\n \n\nWe value **innovation**, **teamwork**, and **people development**. 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If you’re seeking an opportunity to work at a market-leading company with an inspiring brand, you need to meet our team responsible for the B2C segment at Vivo. We build the brand, create outstanding advertising campaigns, design unparalleled user experiences, define offers that meet customers’ real needs, and develop sales channels as competitive differentiators. Through all this, we contribute to further growing our customer base and revenues.\n\n \n\nIf you love technology, thrive in a dynamic environment, and enjoy teamwork, your place is with us at Vivo stores!\n\n \n\nHere, we take pride in organizing administrative routines and facilitating store operations through a delightful experience.\n\n\n\n \n\n \n\n \n\n**Responsibilities and Duties*** Approach and triage customers in the sales showroom.\n* Identify customer needs.\n* Negotiate and sell.\n* Present/Offer Fixed-line services to all customers.\n* Conduct scheduled appointments.\n* Deliver personalized service to high-value customers (Platinum and V), aiming at retention and service excellence.\n* Provide basic tech support: backup, email and social media configuration, and possible device-related questions.\n* Retain and retain customers.\n* Telemarketing.¹\n* Promote Vivo’s programs and benefits.\n* Encourage use of digital platforms.\n* Support downloading and first-time use of the Meu Vivo app in all customer interactions.\n* Follow quality procedures.\n* Receive and control cash register transactions and perform daily cash closing.\n* Correctly execute processes and procedures under your responsibility.\n* Actively participate in training—both digital learning platforms and in-person sessions.\n* Understand market and competition.\n* Correctly execute document management processes.\n* Comply with ANATEL regulations.\n* In the absence of the receptionist, handle customer reception and assist with issuing appointment tickets, according to the store’s monthly rotating schedule.\n* May occasionally be assigned new responsibilities dedicated to campaigns, projects or products.\n\n\n\" \n\n\n\n \n\n \n\n \n\n**Requirements and Qualifications** \n\nCompleted High School Education — Academic Transcript\n\n \n\nCustomer service experience is a plus.\n\n\n\n \n\n \n\n \n\n**Additional Information** \n\nSee what we offer\\* you:\n\n \n\nAt Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits—they’re also flexible.\n\n* Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance (no co-payment for PwD), Dental Care, and Life Insurance;\n* Corporate mobile phone. Yes—a brand-new smartphone for you!\n* Unlimited voice and data plan! Yes—unlimited! With Brazil’s best mobile network, even faster with Vivo’s 5G!\n* An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps;\n* Eligibility for annual Bonus or Profit Sharing (PPR);\n* Plan your future through our Private Pension Plan;\n* Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses;\n* Work in an environment that respects your personality, your style of dress, your way of being—and where you can be authentically you. \\#VemdeVocê\n* Enjoy flexible working hours;\n* Take a day off (Day Off) to celebrate your birthday;\n* Join one of the largest corporate volunteer programs to help transform the world;\n* Access our Educational Development Program, featuring partnerships with educational institutions offering discounts; certifications; and online courses.\n* Accelerate your career through our Internal Recruitment Program—across Brazil or abroad, as we operate in over 17 countries! \\#VivoMinhaCarreira\n* Benefit from a range of initiatives to improve your physical, emotional, and social well-being! Here, we have \\#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees: nutritionist consultations, psychologists, social workers, telemedicine, and much more!\n* All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \\#VivoDiversidade\n\n \n\n\\#VemPraVivo\" \n\n\n\n \n\n \n\n \n\nWe are a Telefónica Group company, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Bring Closer** people, businesses, and society as a whole—building a more connected nation and transforming Brazilians’ lives. We aim to expand our customers’ autonomy, personalization, and real-time choices—putting them in command of their digital lives, securely and reliably—all backed by Vivo’s unmatched quality.\n\n \n\nTo make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, connecting with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement.\n\n \n\nWe believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator reflecting the society in which we live. We run a robust internal program built on five pillars: Gender, LGBTI\\+, Race, Persons with Disabilities (PwD), and 50\\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone—supporting and embracing differences.\n\n \n\nCurrently, we **connect approximately 357.5 million internet and mobile/fixed telephony accesses, plus pay-TV subscriptions**. 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