Site Reliability Engineer

Description

Job Summary: We are seeking experienced SREs to develop our platform, ensuring scalability, observability, resilience, and operational security at Enter, an AI company optimizing critical business processes. Key Highlights: 1. Fundamental for platform scalability, observability, and security. 2. Develop and optimize cloud infrastructure systems (AWS). 3. An environment that values curiosity, rapid learning, and problem-solving. **Enter** (formerly Talisman AI) was founded in 2023 with the mission of making Brazil a leader in Artificial Intelligence. We combine human expertise with AI efficiency to help major Latin American enterprises optimize high-volume, labor-intensive critical processes. We began by applying AI to generate large-scale customized legal defenses, enabling major companies to reduce legal costs and increase success rates. Our clients include Nubank, Banco BMG, iFood, SulAmérica, Light, Banco Inter, Banco C6, among others. **Requirements** We are looking for experienced Site Reliability Engineers (SREs) to build the foundation of our platform. This role is critical to ensuring the scalability, observability, resilience, and security of our operations. At Enter, the SRE develops the infrastructure platform used by the company’s engineers — leveraging and refining existing systems while building new services to enhance scalability and usability. This is a broad role covering cloud (AWS) management, observability services, messaging, storage, incident response, and security. Prior experience across all these areas is not required, provided you possess innate curiosity and the ability to rapidly learn complex concepts. In practice: * Directly contribute to developing features and maintaining infrastructure services for management, observability, security, messaging, scalability, compliance, and incident response. * Maintain and optimize infrastructure services such as Kubernetes, NATS, Postgres, Redis, Istio, Grafana, Prometheus, etc. * Define monitoring and observability standards for infrastructure services; * Perform troubleshooting and assist in resolving production incidents; * Manage and improve infrastructure management tools and processes across the company (Infrastructure-as-Code standards, CI/CD design, etc.); * Develop systems necessary to replicate our infrastructure, generating on-demand specialized environments. **What We Value:** * Professionals who are not satisfied with superficial answers and dive deeply into details. * Low need for individual recognition, prioritizing outcomes over personal credit. * Exceptional ability to tackle open-ended problems in unstructured environments. * Willingness to learn, mentor, lead, and follow as needed. * Disproportionate sense of urgency, always keeping scalability and creation of repeatable processes in mind to ensure long-term success. * Genuinely curious individuals who can quickly learn difficult concepts. **Ideally, You Have:** * At least 3 years of professional experience as a Backend Engineer, SRE, Cloud Engineer, or similar role. * Advanced Linux and AWS user. * Experience developing and/or maintaining Kubernetes, NATS, Istio, Grafana, Prometheus, Terraform (Tofu). **Nice-to-Have:** * Bachelor’s degree in Computer Science, Engineering, or related fields. * Proficiency in Python.