Mid-Level Support Analyst - Jira Focus

Description

Job Summary: Serve as the technical and functional reference for Jira tools, providing second-level support and optimizing workflows to meet business needs. Key Highlights: 1. Solid experience as a Support Analyst or Jira Administrator (mid-level) 2. Familiarity with ITSM and agile methodologies (Scrum/Kanban) 3. A culture that values autonomy, diversity, and rapid problem resolution Hello! Great to hear you're interested in joining our team! Continue here to learn more about this position! \>Responsibilities * Serve as the technical and functional reference for Jira tools (Jira Software and Jira Service Management), providing second-level support to internal users. * Administer and configure projects, workflows, custom fields, permissions, SLAs, automations, and notification schemes. * Create and maintain dashboards, reports, and advanced filters using JQL to monitor operational and performance metrics. * Support integration of Jira with other Atlassian ecosystem tools (Confluence, Bitbucket) and corporate systems. * Document processes, usage standards, and best practices for the tool, ensuring governance and consistency. * Conduct training sessions and provide guidance to users and teams to promote better tool adoption. * Support continuous improvement initiatives by proposing workflow optimizations and automations aligned with business needs. * Collaborate with vendors and partners on technical requests, updates, and troubleshooting. \>Requirements * Solid experience as a Support Analyst or Jira Administrator (mid-level). * Advanced knowledge of workflow, field, and permission configuration, and JQL usage. * Experience supporting users in medium- or large-scale corporate environments. * Familiarity with ITSM concepts, agile methodologies (Scrum / Kanban), and support best practices. * Strong analytical ability, organizational skills, and clear communication with diverse stakeholders. \>Preferred Qualifications: * Experience with Confluence and other Atlassian tools. * Knowledge of automations and integrations via API. * Atlassian certifications (e.g., ACP\-120, ACP\-620\). \>Why You Should Join Us: Every day, we work to inspire and make it easy for thousands of people to change their daily routines and the cities where they live. We have purpose; we believe in sustainability, collective responsibility, healthier routines, and better urban spaces for everyone. We are growing rapidly and want our entire team to grow alongside us. At Tembici, we foster a culture that values autonomy, diversity, and rapid problem resolution. We seek people who believe that going further is possible when working together. Minimum Education: Bachelor's Degree * Employee contribution plan * Health insurance * Dental insurance * Meal allowance * Transportation allowance * Private pension plan * Profit-sharing program (PLR) * University tuition partnership * Language course partnership * Birthday day off * Corporate citizenship (extended maternity and paternity leave) * Food allowance