SUPPORT ANALYST II

Description

Job Summary: We are seeking a Support Analyst II — a certified IT professional with experience in Microsoft environments and IT service management — to provide technical support to end users and workstations. Key Highlights: 1. Working as a Support Analyst II in Microsoft environments 2. Strong knowledge of IT service management and technical support 3. Opportunity for certified IT professionals We are looking for **certified IT professionals** to work as **Support Analyst II**, with solid expertise in Microsoft environments and best practices in IT service management. This opportunity is intended for professionals who **hold mandatory technical certifications** and have proven experience in supporting and administering corporate environments. **Work Location** Osasco – SP (Presidente Altino) **Salary** R$ 2\.651,48 **Work Schedule:** Monday to Friday — 8:00 AM to 5:00 PM **Mandatory Certifications (ELIMINATION CRITERION)** To participate in the selection process, candidates **must hold the following certifications**: ✔ **ITIL V4 or higher** ✔ **MD\-102 – Microsoft Endpoint Administrator** * ️ Candidates without compatible certification **will not proceed in the selection process**. **Required Technical Knowledge** * Knowledge: Basic Linux operating systems; * Knowledge: Advanced Windows 7 or later Microsoft Windows OS maintenance and configuration; * Knowledge: Active Directory authentication technology; * Knowledge: Office 365 and Office 2016 or later suite; * Knowledge: Desktop Modem: MD\-100 and MD\-101; * Knowledge: Computer networks, wired and wireless, TCP/IP protocol, encryption, and wireless network security; * Knowledge: Advanced hardware maintenance; * Knowledge: Basic English for reading. **Main Responsibilities** * Providing technical support to end users and workstations * Installing, configuring, and maintaining IT equipment * Diagnosing and resolving incidents * Configuring operating systems and corporate tools * Supporting basic network infrastructure * Logging and tracking service tickets * Documenting procedures and updating the knowledge base * Identifying automation opportunities and process improvements **Requirements** * **Bachelor’s degree in IT (completed)** * **Minimum 3 years of relevant experience** * Technical English * Advanced computer literacy **Benefits** * **Meal Allowance:** YES **Meal Allowance Value:** 30.00 **Meal Allowance Deduction:** 20% * **Transportation Allowance:** YES * **SESC Membership:** YES * **Life Insurance:** YES * **Health Plan:** YES * **Others:** GoGood Minimum Education Level: Bachelor’s Degree Languages: * English (Intermediate) Willingness to travel