SUPPORT ANALYST I

Description

Job Summary: We are seeking a Support Analyst I to provide technical support, perform equipment maintenance, and assist users in a corporate environment, with emphasis on problem resolution and career growth in the technology field. Key Highlights: 1. Technical support and equipment maintenance 2. Focus on diagnosis and resolution of technical incidents 3. Opportunity for growth in the technology field **Position: Support Analyst I** We are looking for a **IT Support** professional to provide technical support, perform equipment maintenance, and assist users in a corporate environment. If you enjoy solving problems, have strong communication skills, and wish to grow in the technology field, this could be the ideal opportunity. **Work Location:** Pacaembu, São Paulo – SP **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM (subject to change according to client needs) **Employment Type:** Permanent **Salary:** R$ 2.400,00 **Benefits** * **Meal Voucher:** R$ 30.00 per day. * **Life Insurance** * **Health Plan** * **Dental Plan** * **SESC Membership** * **GoGood Well-being Platform** **Main Responsibilities** * IT support, installation, and configuration of **IT equipment**. * Diagnosis and resolution of **technical incidents**. * Installation and support for **Windows 7/8/10/11**. * Installation and configuration of **Office Suite, Office 365, Outlook, Teams, and OneDrive**. * Installation of approved software (antivirus, PDF readers, and plugins). * Support for **network infrastructure** (cabling, crimping, and physical installation of switches). * Logging, tracking, and resolving service tickets in the support system. * Creation and updating of **procedures and knowledge base**. **Requirements** * **Education:** * High school diploma with a **technical course in IT**, or * Bachelor’s degree in **Information Technology** (in progress or completed). * **Experience:** * Minimum of **1 year in IT support**. **Desired Knowledge** * Maintenance and configuration of **Microsoft Windows environments**. * **Active Directory**. * **Office 365 and Office Suite**. * **Computer networks (TCP/IP, wireless, and security)**. * **Hardware maintenance**. * Basic knowledge of **Linux**. * Technical English for reading. * Certifications such as **ITIL v4** or **MCSA** are advantages. **Behavioral Competencies** * Strong **oral and written communication**. * Organization and attention to detail. * Ability to **analyze and solve problems**. Minimum Education Level: Bachelor’s Degree