TECHNICAL SUPPORT ANALYST

Description

Job Summary: Technical Support Analyst responsible for first-level support, problem diagnosis, and assistance with the use of the Fastway platform. Key Highlights: 1. First-level technical support to customers 2. Diagnosis and analysis of incidents on the Fastway platform 3. Registration and tracking of technical support tickets Human Resources Consulting is seeking a Technical Support Analyst in Jundiaí. Jund Empregos is a platform dedicated to job placement in the Jundiaí region, offering services to connect job seekers and companies looking for talent. **Responsibilities:** Provide first-level technical support to customers via chat, phone, or ticketing system. Diagnose initial issues on the Fastway platform. Assist customers in using the platform. Analyze incidents. Conduct call tests and validate platform functionality. Analyze basic system logs to identify failures. Register and track technical support tickets until resolution. Previous experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some responsibilities of this position. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: 2\.632,00 * Benefits disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time \- On-site. * Duration: Full-time * Working Hours: Monday to Friday, from 08:00 to 17:00\. Or from 09:00 to 18:00\.