Vagano monitoring team to act on handling generated alerts and incidents related to theft, robbery, and unauthorized appropriation, aiming to prevent incidents and ensure vehicle recovery. **Main responsibilities:** Use tracking systems to verify and analyze alerts;Handle alerts generated by vehicles;Perform activations and support the rapid response team;Serve internal and external monitoring team clients.Customer service via phone calls for incident handling (outbound and inbound);Serve internal and external clients. **Technical requirements:** High school diploma completed;Knowledge of Microsoft Office Suite.Availability to work on a 12x36 shift schedule.Having prior experience in tracking, call centers, or debt collection centers will be considered a differentiator. **Behavioral profile:** Punctuality.Organization. **Minimum Education Level:** High School (Secondary School)