Commercial Coordinator

Description

Job Summary: Responsible for planning, organizing, and supervising commercial area activities, ensuring compliance with regulations and contracts and continuous improvement. Key Highlights: 1. Coordinate all commercial area activities and teams 2. Monitor operational and productivity indicators 3. Strategically support the Executive Board GS Inima Brasil \| Concórdia \- SC \| On-site Job Description ❇️This position is responsible for planning, organizing, and supervising commercial area activities—including customer service, revenue collection, billing, registration, water metering, inspection, and customer relationship management—particularly for large consumers. It involves monitoring indicators, service quality, arrears, billing, and micrometering processes, ensuring compliance with regulations and contractual obligations. The role guides operational and administrative teams, guaranteeing execution of registration, disconnection/reconnection, inspections, revenue collection, and in-person and call center customer service, as well as overseeing service provider performance. It also develops and reviews meter reading routes, maintains registration data integrity, and prepares managerial reports supporting strategic decision-making. The role interacts with the Network Maintenance area to ensure integrated operational efficiency and represents the Executive Board in meetings with the concessionaire and partners, contributing to continuous improvements, commercial opportunities, and achievement of organizational goals. ️ **Meal Allowance / Food Voucher** – daily meal support; **Christmas Basket** – a special year-end gesture; **Health Insurance Plan** – comprehensive care for you; **Dental Insurance Plan** – always up-to-date oral health; ️ **Life Insurance at no cost** – protection for you and your family; **Transportation Voucher** – daily commuting convenience; **Medication Assistance** – financial support for treatments and prescriptions; ️ **Wellhub** – access to gyms and physical activities; **Pluxee Cuida** – psychological, social, nutritional, legal, and financial counseling. Responsibilities and Duties Strategically support the Executive Board on sector-related matters, representing it before the concessionaire, partners, and institutional events; Ensure achievement of targets, alignment with strategic planning, and adherence to contractual and regulatory guidelines; Coordinate all commercial area activities and teams, ensuring execution of customer service, revenue collection, billing, registration, micrometering, and inspection processes; Continuously train and guide teams, ensuring compliance with GS Inima Group practices and formalized procedures; Monitor operational, productivity, arrears, billing, and service quality indicators, proposing corrective actions and improvements; Supervise service provider performance, ensuring compliance, efficiency, and results aligned with targets; Prepare managerial and statistical reports to support the Executive Board’s strategic decisions; Guarantee integrity and updating of registration data, meter reading routes, and data used in commercial processes; Continuously interact with other departments, aligning field actions and ensuring integrated operational efficiency across departments. Requirements and Qualifications **Education:** Bachelor's Degree **Fields:** Administration, Finance, Economics, Commercial Management, or related fields. \#️⃣Commercial management in public services (customer service, revenue collection, arrears, billing, and registration); \#️⃣Micrometering and water metering (installation, replacement, verification, route analysis, and consumption analysis); \#️⃣Legislation and commercial regulations in the sanitation sector and understanding of contractual obligations with the concessionaire; \#️⃣Development and analysis of performance indicators (commercial and operational KPIs); \#️⃣Data registration control and billing process auditing; \#️⃣Service provider management and performance monitoring; \#️⃣Proficiency in Microsoft Office, especially Excel and analytical tools; \#️⃣Familiarity with Commercial Management Systems and ERPs used in the sanitation sector; \#️⃣Knowledge of multichannel customer service (in-person, call center, WhatsApp, self-service platforms, etc.). Desirable Requirements **Education:** Postgraduate Degree / MBA **Fields:** Commercial Management, Administration, Marketing, or related fields. Apply Now Salary Range To be determined Employment Type CLT (Consolidated Labor Laws) Benefits Meal Allowance / Food Voucher; Christmas Basket; Health Insurance Plan; Dental Insurance Plan; Life Insurance; Transportation Voucher; Medication Assistance; Wellhub; Pluxee Cuida.