Job Summary: The Apprentice will support initial activities in the Support area, contributing to simple customer interactions, incident logging, and basic user guidance. Key Highlights: 1. Opportunity to develop practical knowledge in technical support. 2. Learn about customer service and support routines. 3. Professional growth in an innovative and global environment. Zucchetti is an Italian technology multinational with 15 years of presence in Brazil and operations in over 50 countries. With more than 800,000 customers, Zucchetti is Italy’s largest and leading software developer, investing heavily in innovation and generating over BRL 9 billion in annual revenue. By uniting people and technology, we create innovations that improve everyone’s lives. We know our mission—to innovate for transformation—only happens through talented, purpose-driven people. We value stories and connections. Zucchetti talents embody values such as collaboration, responsibility, autonomy, innovation, determination, and strong motivation! Our commitment to developing our talents is as strong as their commitment to the company’s development. We grow together! We are looking for new talents eager to join this great team and a global company! **Position:** ---------- The Apprentice will support initial activities in the Support area, contributing to simple customer interactions, incident logging, and basic user guidance. This is an opportunity to develop practical knowledge about customer service, technical support processes, and corporate tools—all under team supervision and guidance. **Responsibilities** ===================== * Support initial user interactions for simple support requests; * Log and update incidents in support tools; * Assist in executing standardized departmental procedures; * Guide users on basic system usage questions; * Support the team in organizing information and service records; * Contribute to technical support activities under supervision. **Requirements:** --------------- If you are currently enrolled in high school and wish to take your first steps into the technology job market, this could be your opportunity! Zucchetti is seeking an Apprentice for the Support area, with interest in learning about customer service, system support, and departmental routines—developing both technical and professional skills alongside the team. * Interest in learning about customer service and system support; * Strong communication skills to guide users on simple queries; * Organized and detail-oriented when logging information and incidents; * Willingness to learn support area routines and procedures; * Demonstrated collaborative attitude and eagerness to assist users and colleagues. **Additional Information:** ----------------------- Join an innovative and growing environment! At Zucchetti, we believe professional development begins with learning opportunities and knowledge sharing. Here, you’ll have the chance to develop new skills, understand how a global technology company operates, and build a solid foundation for your career. **What We Offer at This Location** ================================= Meal Allowance – BRL 250.00 per month Transportation Allowance – 6% deduction (excess covered by the company) ️ Life Insurance (Mongeral) TotalPass, GoGood and StaBem Health & Wellness Plans * ️ Coffee and English – dynamic English practice sessions ️ Rest Area Birthday Day Off Snack Day Popcorn Day * Employment Type: Apprentice; weekly workload of 20 hours; * Preferred Working Period: Afternoon shift. * Position open to Persons with Disabilities (PCD)!