Customer Service Assistant

Description

Job Summary: A professional responsible for multichannel customer service, delivery status tracking, and support for internal teams, with a focus on proactivity, agility, and teamwork. Key Highlights: 1. Customer service through multiple channels (webchat, WhatsApp, phone, email) 2. Support and tracking of delivery status 3. Collaboration and support for internal teams Main Responsibilities: \- Provide customer service via the company's channels, including webchat, WhatsApp, phone, and e\-mail. \- Track delivery status, ensuring accurate updates and customer support. \- Support other company units, contributing to the efficiency of internal processes. Required Qualifications: \- Completed high school education \- Basic computer skills (Microsoft Office suite and system usage) \- Excellent verbal and written communication skills \- Proactive, agile, and organized personality \- Ability to work well in teams and solve problems