Level 2 Support Analyst

Description

Job Summary: A professional responsible for identifying and resolving complex technical support tickets, providing support to users, performing tests, and documenting processes and system updates. Key Highlights: 1. Handling complex technical support tickets 2. Providing support to system users 3. Documenting and updating technical processes Identify and resolve more complex tickets requiring advanced technical expertise. Provide assistance to system users, conduct functionality testing and monitoring of technical resources, document new processes, update technical documentation, and maintain systems up-to-date according to releases and versions. Employment Type: Full-time CLT Compensation: Starting from R$4.500,00 per month