**Be yourself, be your best!** We combine our global expertise in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technological capabilities, and sustain their growth. **What you’ll do in this role:** * Interact with our largest and most sophisticated customers who want to move their software solutions to the cloud; * Help them cross the finish line by resolving complex migration-related issues; * Perform triage, root cause analysis, debugging, and troubleshooting across various Atlassian products and their respective migration tools; * Receive onboarding training to become an expert in multiple Atlassian products, their migration paths, system technologies, and networking technologies; * Contribute to growing the capabilities, capacity, and quality of support for our customers; * Lead and participate in customer calls, helping communicate progress updates, action plans, and resolution details; * Be part of a team that ensures we have lifelong customers; * Set high standards for yourself and your team; * Continuously improve yourself and our customers’ experiences. **This position is right for you if you:** * Have experience in support, software services, data migration, and/or systems administration for a large end-user community; * Have experience working with corporate customers in a highly interactive model; * Possess strong database skills, including the ability to write and modify SQL queries with ease; * Have strong analytical skills, problem-solving ability, capacity to learn new technologies, and enthusiasm for continuously evolving as a technical expert; * Demonstrate strong interpersonal, team-oriented skills and the ability to work effectively with a wide variety of people and functions; * Have exceptional interpersonal skills, both internally and externally, via email, phone, and platforms such as Zoom; * Have a proven ability to de-escalate difficult situations with customers; * Have exceptional prioritization and organizational skills, enabling you to manage multiple customer migrations simultaneously; * Have a solid understanding of SSO, SAML, LDAP, Active Directory, SSL, etc.; * Have experience with Splunk, building search queries and analyzing log output. **Nice-to-have qualifications:** * Ability to work on an alternate shift; * Strong experience writing, reviewing, or modifying scripts (Python, bash/shell); * Experience with APIs and REST calls; * Experience working with multiple operating systems, such as Linux, Unix, and Windows; * Experience supporting Java, especially JVM components; * Prior experience supporting Atlassian tools is a plus! **Where you’ll be based:** * Remote **Benefits of being an e-Corean!** We offer a flexible benefits package: with e-Core BeneFlex, our e-Coreans can build a personalized benefits package aligned with their profile and needs. **Financial Benefits** Meal and/or food allowance. Multi-benefit card. PLR (Profit and Results Sharing). Private Pension Plan. **✅ Health and Well-being** Health, dental, and life insurance plans. Pet health insurance plan. Partnership with Wellhub to maintain an active routine. **️ Flexibility and Quality of Life** 15 days of vacation every 6 months. Monthly remote work allowance. **Development** Education and childcare assistance. Educational partnerships. And other benefits to make your e-Core experience even more enriching. At e-Core, we recruit intentionally to reflect our culture, valuing diversity in all its forms. We believe gender, age, ethnicity, race, religion, sexual orientation, and other identity markers are assets that enrich our team—without barriers for talented individuals to shine. Our commitment is to Equal Opportunity, encouraging each person to be themselves and grow professionally and personally.\#BeYourself \#BeYourBest **Privacy** By submitting an application, I acknowledge that I have read and understood e-Core’s Privacy Policy. Privacy Policy (EN) / Política de Privacidade (PT-BR) Everything we do aims to connect people and technology to build a better future—together!