CCTV Technician

Description

Job Summary: An opportunity for a curious and technology-passionate individual to provide specialized technical support to customers and users of electronic systems and CCTV, ensuring efficiency and satisfaction. Key Highlights: 1. Provide specialized technical support for CCTV and electronic systems 2. Collaborate with development and product teams to drive improvements 3. Support testing and validation of new products and features If you are curious, enjoy solving problems, and are passionate about technology and electronic systems, this opportunity is for you! On our team, you will be responsible for delivering specialized technical support to customers and users, ensuring the efficient operation of CCTV products and systems. Your work will be essential in guaranteeing customer satisfaction, operational stability, and continuous improvement of our services. **Responsibilities**: * Diagnose, analyze, and resolve technical issues reported by internal and external customers; * Deliver technical support promptly, providing clear guidance on product usage; • Monitor system performance and implement preventive actions to avoid failures; • Support training for customers and internal teams by developing support materials and conducting training sessions; * Accurately document all support interactions, maintaining an up-to-date record in ticketing systems; * Collaborate with development and product teams to report required improvements and adjustments; * Support testing and validation during the launch of new products and features; * Follow information security best practices and IT governance standards. **Mandatory Requirements:** * Currently pursuing a higher education degree (Technologist or Bachelor’s) in Administration, Commercial Management, or related fields; * Experience in customer service and technical support; * Basic knowledge of enterprise management systems and information security. **Desirable Requirements (Advantages):** * Familiarity with e\-commerce and data analysis; * Knowledge of customer relationship management; * Proficiency in preparing reports and interpreting technical metrics. **Benefits:** * Meal allowance; * Transportation allowance; * Medical and dental assistance; * Life insurance; * TotalPass (wellness and exclusive benefits platform); * Free internal courses with certification; * Partnerships with educational institutions; * Birthday day off. **Work Schedule:** Working hours: 9:00 AM to 6:00 PM – 5x2 rotating shift