IT Technician - Kennedy Store

Description

Joining the **Grupo Tenda Atacado** means embarking on a journey with a company that believes in the power of teamwork, respect for people, and the positive impact we generate every day for thousands of customers. With over 20 years of history and 45 stores across Greater São Paulo, the interior, and the coast, we are a benchmark in self-service—but more than that, we are a team that grows together. Here, every employee is a fundamental piece of our success! We are looking for an enthusiastic and dedicated **IT Technician** to join our team. If you are passionate about technology and wish to be part of an innovative company, this could be the perfect opportunity for you! **Main Activities and Responsibilities:** * Provide technical support to users via service tickets, resolving issues related to printers, internet, networks, systems, smartphone configuration, computers, data collectors, and other tasks; * Monitor third-party vendors, maintaining a daily checklist to present and track automated tasks, interacting efficiently with the team and Level 2 support; * Install operating systems and software applications; * Configure and activate point-of-sale (POS) systems and provide direct support to users involved with IT systems—clarifying doubts, offering workflow suggestions, and delivering training when required; * Monitor terminals and conduct inventories, call reports, track print job closures, and participate in the annual inventory of machines and equipment. **Interested?! Let’s move forward—here’s what we expect from you:** * Technical education in IT or Networking; * Preferred: Undergraduate studies underway or completed in related fields (Computer Science, Computer Engineering, Network Technology, Information Systems, IT Management, etc.); * Experience installing operating systems, software applications, and configuring printers; * Knowledge of installing, configuring, and activating point-of-sale (POS) systems; * Ability to provide direct user support—including training and doubt resolution; * Capacity to effectively monitor terminals and perform inventories; * Strong communication and interpersonal skills. **What We Offer:** Freedom to be yourself: Here, we value every story. Our positions are open to all, without distinction by gender, race, age, disability, or sexual orientation. People first: We believe in active listening and promote initiatives and programs focused on those who make Tenda happen—our employees. Work with purpose: We create experiences and services that transform our customers’ daily lives—and we want to do it alongside you! A team that adds up: An environment where you can contribute ideas, grow, and experience a genuinely light and fulfilling career journey. And most importantly: that you have fun and feel welcomed throughout this journey. We’re waiting for you! **\#VemSerTenda** Minimum Education Level: Technical Course * Medical assistance * Transportation allowance or parking * On-site meals * Life insurance * Dental assistance