OPERATIONS ASSISTANT - OPEN POSITION

Description

Job Summary: Support daily operations by optimizing routes, monitoring services, and communicating with customers to ensure seamless customer journey execution. Key Highlights: 1. Real-time optimization and adjustment of logistics routes 2. Service monitoring and proactive communication with customers 3. Collaboration with sales and customer success teams **OPERATIONS ASSISTANT** **Job Description:** Design, review, and optimize daily service routes, considering location, duration, priorities, and logistical efficiency. Perform real-time route adjustments to address unforeseen situations (e.g., emergency delays), cancellations, or new demands. Remotely monitor the status of each scheduled service to ensure adherence to scheduled times and established quality standards. Keep customers informed about arrival status, delays, or changes, conveying confidence and professionalism. Collect immediate feedback after service completion and record incidents or improvement suggestions. Enter relevant information into the operational management system. Maintain communication with sales, customer success, and supervisory teams to ensure end-to-end customer journey fluidity. Generate daily or weekly operational reports containing data on route efficiency, incidents, and improvement opportunities. **Requirements:** High school diploma completed. Fluent English (used daily for customer communication). Experience in logistics. Personal computer in good working condition. Quiet, interruption-free work environment. Preferred experience with tools such as Jobber, ClickUp, RingCentral, and other task management, business communication, and CRM platforms. Preferred prior experience working for companies delivering services in the U.S. Bachelor’s degree in Business Administration or related fields is desirable. **Minimum Education Level:** High School **Work Schedule:** U.S. Summer (March–October): Monday–Friday, 8:00–19:00; U.S. Winter (November–February): Monday–Friday, 9:00–20:00\. **Benefits:** PJ remuneration: R$ 4\.000,00\. Up to 10 vacation days, including 5 paid days. *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial