Support Analyst - Limão

Description

Job Summary: Support professional for customer service, incident logging, problem identification and resolution, and support in guidance and minor implementations. Key Highlights: 1. Customer service operations (Level 1 support) 2. Problem identification and resolution 3. Support in guidance and minor implementations A software company is seeking a Support Analyst in São Paulo (Limão). WebCounter is a company specialized in web traffic counting and analytics solutions. It provides tools for monitoring website visitors and performance. **Responsibilities:** Customer service (Level 1 support). Incident opening, logging, and tracking. Support via chat, phone, and e-mail. Problem identification and resolution. Escalation when necessary. Support in guidance and minor implementations. Previous experience as a Help Desk Analyst, Customer Service Analyst, Technical Support Specialist, or Support Consultant may indicate alignment with some of the activities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Voucher * Transportation Voucher * Health Insurance * Dental Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Full-time — On-site. * Schedule: Full-time * Working Hours: To be determined.