Senior Software Engineering

Description

Job Summary: Work on the evolution and maintenance of the IU Solution (ServiceNow) ecosystem, ensuring high-quality, stable, and governed value delivery, with a focus on continuous improvement and digital solutions. Key Highlights: 1. Develop and evolve components on the ServiceNow platform 2. Implement automations and integrations between systems 3. Collaborate on application monitoring and observability Itaú is Brazil’s most valuable brand, the best company to work for according to Great Place to Work, and the largest bank in Latin America. We impact over 98 million customers daily across 18 countries. We are made of people and believe that having a team with plural origins, cultures, beliefs, experiences, ethnicities, disabilities, genders, sexual orientations, and generations broadens perspectives and contributes to an environment of respect and appreciation for differences. Work on the evolution and maintenance of the **IU Solution (ServiceNow)** ecosystem, ensuring value delivery with quality, stability, and governance. This role is strategic to foster continuous internal process improvement and enhance the digital solutions used across the entire bank. **Responsibilities and Duties** * **Develop and evolve components on the ServiceNow platform**, ensuring adherence to best practices and governance standards. * **Implement automations and integrations between systems**, using APIs and internal frameworks. * **Support analysis and resolution of complex incidents**, ensuring platform reliability and performance. * **Actively participate in agile ceremonies and continuous delivery**, collaborating with Product Owners and Chapter Leads. * **Drive improvements in processes and products**, proposing scalable solutions that reduce rework and increase efficiency. * **Ensure code versioning and traceability**, applying DevSecOps practices integrated with GitHub. * **Collaborate on application monitoring and observability**, using tools such as Datadog for proactive management. **Requirements and Qualifications** * **ServiceNow Platform** (Flows, Catalog, Client Scripts, Integration \- REST API) * **AWS Services** (Athena, Lambda, S3, etc., at basic\-intermediate level) * **Languages:** JavaScript, Python, HTML, AngularJS * **Methodologies:** Agile, ITIL, governance best practices * **Tools:** GitHub, Datadog, Terraform for IaC **Additional Information** **By becoming an ituber, you get\_** * Commuter Allowance * Meal Voucher (Restaurants) / Food Voucher (Supermarkets) * Health Plan (Fundação Saúde Itaú **or** Central Nacional Unimed) * Dental Plan (Odontoprev **or** Interodonto) * Life Insurance * PLR – Profit and Results Sharing (Subject to bank performance) * Private Pension * Exclusive discounts on our financial products * Extended Maternity and Paternity Leave * Childcare / Babysitter Assistance (for fathers and mothers) * Study Incentive * Wellhub or TotalPass * Access to Itaú Leisure Clubs (Guarapiranga / Itanhaém and São Sebastião) * \+ Additional benefits you may learn about during the hiring process Learn more about our culture: https://www.itau.com.br/relacoes\-com\-investidores/noticias/cultura\-itubers\-e\-nosso\-novo\-conjunto\-de\-valores/ * We encourage applications from people with disabilities for all positions; therefore, feel free to apply to roles marked as exclusive or non-exclusive for people with disabilities. We are committed to inclusion and value diversity. **\#JoinItaú \#BeAnItuber** We are the **largest private Brazilian bank** by market value and **Brazil’s most valuable brand**, valued at **R$ 46.9 billion**, according to the 2024 Interbrand ranking. We are also the company that most **develops careers in Brazil**, per LinkedIn Top Companies for seven consecutive years, and have received the award for **Best Internship Programs 2024** from CIEE. With the country’s broadest product portfolio in the sector—and through our brands and commercial partnerships—we offer a wide range of career opportunities across diverse specialized areas, all united by a great purpose: **delighting our customers by delivering what they need, when they need it!** Today, we have a team of over 90,000 collaborators (the itubers) spread across Brazil and abroad, present in 18 countries.