Junior Account Analyst - Temporary

Description

Job Summary: Work in the Business Relationship and Success area, managing clients, ensuring communication across departments, and delivering high-quality outputs, with an emphasis on solutions and innovation. Key Highlights: 1. Work in the Business Relationship and Success area. 2. Focus on quality, deadlines, and seeking growth opportunities. 3. Values diversity and encourages applications from underrepresented groups. **PRIMARY JOB OBJECTIVE** Work in the Business Relationship and Success area, responsible for serving and managing operations for assigned clients, ensuring communication between internal and external departments, focusing on delivery quality and adherence to deadlines (SLA). Identify issues, propose solutions, and seek growth and innovation opportunities aligned with company objectives, applying analytical thinking and time management and adaptability skills. ***We value diversity and encourage applications from people with disabilities (PwDs), Black people (Black and Brown), women, Indigenous people, LGBTQIA\+ individuals, and other historically underrepresented groups.*** Temporary position for 6 months, with potential for permanent hiring. **MAIN DUTIES AND RESPONSIBILITIES** * Organize internal and external meetings, including sending invitations, defining agendas, facilitating meetings, drafting minutes, and tracking follow-ups. * Prepare supporting materials such as reports, presentations, and workflows. * Manage operational backlogs and maintain updated tracking spreadsheets. * Conduct weekly/biweekly follow-up meetings and submit control spreadsheets. * Monitor processes and report deviations. * Track tickets in Salesforce and ensure correct execution and prioritization. * Generate and manage reports and KPIs. * Monitor ongoing projects and participate in meetings with project teams and clients. * Lead implementations of business rule adjustments and new rules. * Communicate program changes to departments and suppliers. * Provide support for business- and client-related tools. * Validate orders before and after their availability on retail network channels. * Keep the Time Sheet updated with information as close to reality as possible. * Work at the client’s premises, if requested. * Attend events, if requested. * Maintain healthy relationships with clients and internal departments. * Translate external needs into internal procedures. * Suggest improvements to the work model. * Train oneself on work-related tools. * Understand integrations with clients and partners. * Ensure delivery quality and respective deadlines, whether for ad-hoc requests and/or routine tasks. * Participate in and understand the client’s entire operation. * Share knowledge about services, processes, and procedures. * Share best practices, acting as a multiplier of actions performed for one’s client portfolio. **REQUIREMENTS** **Mandatory** * Undergraduate degree in progress (Business Administration, Marketing, Health Sciences, or Technology). * Analytical and systemic thinking. * Advanced Excel and PowerPoint. * Strong communication skills. * Interpersonal relationship aptitude. **Desirable** * Salesforce. * Power BI. Minimum Education Level: Bachelor's Degree