Systems Support Assistant

Description

Job Summary: An IT professional with experience in Systems Support and Service Desk to ensure operational efficiency and user support. Key Highlights: 1. Experience in Systems Support and Service Desk 2. User support via multiple channels 3. Assistance in creating and updating software manuals Description: * Completed or ongoing undergraduate degree in the technology field. * Good IT practices. * Experience in Systems Support. * Experience in Service Desk. * Systems support to ensure operational efficiency and continuity. * User support: Respond to user inquiries and requests, providing technical support via telephone, e\-mail, ticketing system, or chat. * Analyze/classify user requests and inquiries, and if necessary, escalate to Level 2 support or development teams. * Perform remote access to adjust and configure users' equipment and software. * Create/update software usage manuals; * Route users appropriately to the relevant support areas. 2511140202461684391