Senior Technical Implementation Analyst

Description

Job Summary: We are seeking a travel-passionate professional to implement new clients, configure systems, and ensure technical quality across projects. Key Highlights: 1. Technical reference in new client implementation projects. 2. Passionate about travel and the business impact of one's work. 3. An environment integrating technology, innovation, and trust. We are much more than a TMC (Travel Management Company); our mission is to delight customers with solutions that integrate technology, innovation, and trust. We trust that our services will always maintain high quality, offer agility in service delivery and solution development, innovate in every project, and establish warm, human-centered relationships with customers, colleagues, and suppliers. Learn about our business units: Corporate Travel, Events and Incentives, Leisure, Technology, and Foreign Exchange. We currently have an opening for our office on Av. Paulista and seek someone passionate about the travel industry who understands the impact their work has on the business. If you identify with this and want to join our team? Then \#EmbarkWithUs **Responsibilities** * Serve as the technical reference in new client implementation projects. * Gather and translate business requirements into system configurations and operational workflows. * Ensure scope compliance, adherence to deadlines, and alignment among involved departments. * Perform OBT parameterization according to client policies and rules. * Execute technical configurations in GDS (profiles, queues, PCCs, rules, and operational parameters). * Validate integrations between OBT, GDS, mid/back office, and other systems, ensuring compliance with commercial and operational guidelines. * Plan and execute functional and integrated tests prior to production launch. * Validate end-to-end workflows (booking, ticketing, billing, and reporting). * Ensure technical stability and proactive resolution of inconsistencies before go\-live. * Manage system credentials, access rights, and permissions. * Document configurations and maintain up-to-date technical documentation. * Support process standardization and propose improvements aimed at efficiency and reduced rework. * Conduct technical training and support customers and internal teams during the post-implementation period. * Serve as the technical reference until structured transition to the Support team. **Requirements** * Completed or ongoing undergraduate degree (preferably in Tourism, Business Administration, Information Systems, Technology, or related fields). * Prior experience in corporate client implementation, OBT configuration, technical GDS operations, and corporate travel agency processes. * Operational and technical knowledge of GDS (Sabre). * OBT parameterization (Argo and Lemontech). * Knowledge of ticketing, billing, and reconciliation workflows. * Familiarity with system integrations (APIs, web services, CSV/XML layouts). * Experience with project management tools (e.g., Monday, Jira). * English proficiency is a plus. * Effective communication; * Trust building; * Flexibility and adaptability; * Innovation; * Interpersonal skills; * Service excellence; * Teamwork; * Emotional intelligence; * Self-accountability