Job Summary: Manage the portfolio of delinquent customers by conducting collections, debt negotiation, and collaborating with the finance team to drive improvements. Key Highlights: 1. Debt management and negotiation with delinquent customers 2. Collaboration with the finance team to improve processes 3. Credit analysis and establishment of collection policies * Manage the portfolio of delinquent customers by collecting outstanding amounts. * Contact customers via phone, e\-mail, and other communication tools to negotiate debts. * Follow action plans for credit recovery. * Record and update information in the financial management system. * Collaborate with the finance team to identify improvements in collection processes. * Maintain positive customer relationships, aiming for amicable resolution of financial issues. * Assist in credit analysis and the definition of collection policies.
João Silva
Indeed · HR
João Silva
Indeed · HR
