CS - Customer Success

Description

Job Summary: The professional will be responsible for onboarding, training, and supporting clients in using the time and attendance management system, ensuring their success and optimizing operations. Key Highlights: 1. Customer service, Customer Success, and system training 2. Focus on B2B retention and relationship management 3. Production of support content and cross-departmental collaboration ***About Ponto*** *Ponto’s purpose is to simplify our customers’ daily routines, making Time & Attendance Management and Access Control straightforward and secure. Through innovation and simplicity, we are recognized as strategic partners and empower our customers to achieve greater operational efficiency.* **Key Responsibilities** * Conduct onboarding for new clients, introducing the system, standard workflows, and best practices. * Deliver online and in-person training sessions on the time & attendance system, hardware devices, and integrations. * Monitor the customer journey to ensure successful platform adoption. * Proactively reduce queries, operational errors, and recurring support tickets. * Develop and update support materials, including manuals, videos, and tutorials. * Collaborate with Support, Sales, and Projects teams to ensure seamless customer service. * Log customer interactions and progress in the Bitrix24 CRM\. **Mandatory Requirements** * Prior experience in customer service, Customer Success, system implementation, or system training. * Strong organizational skills, professional B2B communication, and focus on retention and relationship building. * Familiarity with CRM systems and technical support tools. **Preferred Qualifications** * Bachelor’s degree and/or experience in Human Resources or Information Technology. * Hands-on experience with Bitrix24 CRM\. **Working Hours** **Monday to Friday, from 8:00 AM to 6:00 PM – with a 1-hour and 15-minute break (ON-SITE MODE).** **Benefits** * Meal allowance * Transportation allowance * Dental plan * Health insurance (with co-payment) * Totalpass * Pharmacy partnership * Longevity bonus * On-site parking * Group life insurance **Work Location and Benefits** Address: Rod. Dep. João Leopoldo Jacomel, Pineville, Pinhais \- PR. Employment type: Full-time CLT Compensation: Starting at R$2\.205,30 per month Benefits: * Dental assistance * Fuel allowance * Commercial partnerships and discounts * Free parking * Meal allowance * Transportation allowance Work location: On-site