Training Consultant

Description

Job Summary: We are seeking a Training Instructor with leadership spirit, proactivity, and strong teaching skills to train franchise teams, ensuring excellence in customer service and product quality. Key Highlights: 1. Focus on passion and a positive workplace culture 2. Opportunity to join Brazil's largest gelato franchise network 3. Appreciation of excellence in customer service and artisanal quality At Gelato Borelli, we believe the secret to our success goes beyond the flavor of our gelatos—it lies in the passion of the people who make up our team. With over 300 units spread across 24 states, we bring happiness and flavor to millions of customers, always prioritizing excellence in customer service and product quality. We are looking for a new talent to join our team as a **Training Instructor**, possessing leadership spirit, proactivity, a dynamic profile, strong teaching skills, gastronomic experience, and excellent communication and interpersonal abilities. If you believe in the transformative power of a positive workplace culture and wish to join a passionate and dedicated team, we want to meet you! Join us in writing our success story at Gelato Borelli. **Responsibilities and Duties** * Train franchise unit staff; * Monitor the installation process of equipment in franchise units; * Knowledge of food handling norms and procedures for gelato production; * Knowledge of uniform standardization norms and procedures; * Ensure excellence in customer service and front-counter operations; * Store inventory organization and control; * Generate and deliver reports on store inauguration and refresher training sessions; * Report critical customer service issues identified to the Operations team. **Requirements and Qualifications** * Strong communication and teaching skills; * Gastronomic experience; * Dynamism and leadership; * Critical analysis; * Full availability for shifts and travel. * Preferred: education/courses related to gastronomy. **Additional Information** Our benefits: Unimed National Health Plan Meal and Food Allowance – iFood Benefits Mobility Allowance Life Insurance Birthday Day Off Carnival Day Off Year-End Eve Day Off Welhub/Gympass Avus – discounts at pharmacies, medical consultations, telemedicine, and lab tests Partnership discounts with universities and vocational training institutions Language school partnerships 50% reimbursement for purchases at Borelli stores We were born from our founders’ passion for haute cuisine and their desire to bring to Brazil the secrets of traditional Italian gelato recipes. Founded in 2013, Borelli stands out by offering customers a truly enchanting experience, serving artisanally prepared gelatos made with carefully selected ingredients. We deeply value excellence in customer service, striving to create a welcoming environment where every customer feels special. We are Brazil's largest gelato franchise network, rooted in Ribeirão Preto, São Paulo—the headquarters of the Borelli franchisor. We proudly deliver happiness in the form of flavor across 25 states + Federal District, with over 300 units.