Job Summary: Provide chat-based support to resolve issues, guide customers, and ensure efficient communication, seeking continuous improvement in support processes. Key Highlights: 1. Prior experience in customer service 2. Proactivity and problem-solving ability 3. Bonus: Experience working in startups or scale-ups **Your Role in the Company:** Provide chat-based support to clarify doubts, resolve issues, and guide customers on system usage. Ensure clear and efficient communication, prioritizing customer experience during interactions. Identify opportunities to improve support processes and suggest enhancements. Log and categorize interactions in the support system, keeping records up to date. Assist in creating and updating user guides and FAQs to facilitate customer software adoption. Make phone calls to customers. Record training sessions and create documentation to improve customer understanding. What We’re Looking For: Prior experience in customer service Proactivity Problem-solving ability Bonus: Experience in startups or scale-ups Our Benefits: Unimed Health Plan Meal/food allowance (R$ 31/day) Attendance bonus Childcare allowance Life insurance Transportation allowance Interested? Send your resume to rh@belasis.com.br Job Type: Full-time, CLT permanent contract Salary: R$2.250,00 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site