FULL TECHNICAL SUPPORT SPECIALIST

Description

Job Summary: We are looking for a proactive and committed professional to provide technical support, managing Level 1 and Level 2 tickets and supporting systems and hardware. Key Highlights: 1. Experience in industrial printer maintenance is a plus. 2. An environment that values continuous learning and professional growth. 3. A #borderless company focused on diversity, inclusion, and respect. We are **Quality Digital**! Learn more about us: * **A phrase that defines us** — We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** — We are *#borderless*. Our team is spread across Brazil and the world. * **Our culture** — Though remote, we stay connected. We hold ceremonies to strengthen bonds, share knowledge, and stay updated on company news! * **We embrace diversity** — One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for?** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day will include:** * Logging and managing tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation, Office Suite, networks, printers and peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, VPN, Active Directory, and IP settings; * Monitoring, responding to, and updating tickets from the queue, preventing backlogs that could compromise project SLAs and minimizing ticket backlog as much as possible; * Creating and updating knowledge base articles, procedures, support scripts, and problem-resolution guides in the KCS portal. **Requirements and Qualifications** * Knowledge of network troubleshooting, microcomputing, software and hardware, service desk tools, operating systems, Office Suite, and smartphones/mobile devices. * ***Industrial printer maintenance experience required (e.g., inkjet, Domino, Excel, Linx, etc.)*** **Preferred qualifications** * Preference for candidates residing near the client site (cities: Campina Grande do Sul, Quatro Barras, Piraquara, Colombo, Pinhais; and neighborhoods of Curitiba: Santa Cândida, Boa Vista, and surrounding areas) **Work Schedule** * **12-hour shifts on a 12 x 36 schedule, from 6:00 PM to 6:00 AM** **NOTE:** Hey! Even if you don’t meet all the requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental insurance**, ensuring you and your family’s health * **Pharmacy partnership** offering discounts on medications * **Childcare assistance**, per current policy * **Gym membership program** to encourage regular exercise * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for education**, including language, technology, and online course platforms * **Payroll-deductible loans** with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your favorite beverage—coffee, tea, juice, or anything else—and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?