**Grow with Cardway** At Cardway, we believe that well-built connections drive businesses and transform careers. We are a payment solutions company powered by people, technology, and relationships — in an environment where you can learn, develop, and see the impact of your work on our company’s and partners’ growth. If you seek a collaborative, dynamic environment with real development opportunities — and want to join a team that builds results together — this could be your next opportunity. **About Cardway** Cardway is a Brazilian payment and digital solutions company formed through the merger of Grupocard and Movilway — two market-leading companies with decades of expertise and innovation in the sector. We offer a complete, integrated portfolio of solutions covering payments, telecommunications, digital services, urban mobility, banking services, and the CardHub platform — all connected within a single ecosystem for our partners. Our focus is to simplify our partners’ daily operations and accelerate their business growth across Brazil. Our culture is guided by values that shape our decisions: * Commitment to Partners and Customers * Transparency * Excellence in Practice * Collaboration * Responsibility We believe sustainable results emerge when people feel included and work together in an ethical, collaborative, and well-structured environment. **Responsibilities and Duties** **Your main responsibilities will include:** Providing on-site and remote technical support to users; delivering usage training; managing service tickets; and answering user questions. You will identify and resolve technical issues while ensuring request fulfillment. Equipment preparation: laptops, desktops, and mobile phones. Daily tasks may include: drafting and updating technical documentation; granting and modifying system access permissions; implementing infrastructure and technology processes; performing system testing; managing inventory and logistics of technology equipment. Knowledge of ITIL Incident Management processes. Familiarity with Microsoft 365 and MDM device management. **Work Location**: Recife \- PE **Requirements and Qualifications** For this position, we seek individuals eager to learn, grow, and build trusted relationships with our partners. **Mandatory Requirements:** * Experience in technical support * Handling service tickets * Clear communication with end users * Laptop and mobile phone formatting * Knowledge of ITIL, M365, and MDM * Hardware proficiency * Creating network users, granting system access, and performing general installations **Competencies and Skills:** * Strong communication and interpersonal skills across diverse profiles * Organizational ability and autonomy to plan your daily routine * Proactivity and sense of responsibility * Interest in learning and professional development **Additional Information*** Medical and Dental Assistance * TotalPass partnership * Life Insurance * Meal/Voucher Allowance * Christmas Bonus * SESC agreement * Free medical consultations via Conexa Saúde * PET partnership with Guapeco (discounts and benefits for pet care) * Transportation Allowance Beyond a comprehensive benefits package, you’ll also gain access to Uniway — our corporate education platform — offering courses and training to support your growth. **Diversity Matters (A Lot!)** This position is also open to persons with disabilities (PwD). At Cardway, we value attitudes, knowledge, and the drive to make things happen. We believe in the power of connections and diversity in all its forms. Regardless of age, race, color, religion, gender identity, or sexual orientation, we seek people with spark in their eyes and the desire to drive real change. **Secure and Transparent Selection Process** Cardway does not charge any fees, request paid courses, or impose fees at any stage of the selection process. All official communications are exclusively conducted through company channels. If in doubt, contact our Recruitment and Selection team via email: recrutamento@cardway.com.br Our commitment is to ensure an ethical, secure, and transparent process for everyone! Did this opportunity resonate with you? Then apply now and grow with us! At Cardway, you don’t join just to fill a role — you join to truly make a difference in Brazilian retail. We’re the company that connects payment methods, top-ups, mobility, and technology — enabling millions of people to buy, sell, and move with less friction. Here, we work with clear goals, direct conversations, and zero comfort zones. We value those who think like owners, take responsibility, collaborate authentically, and deliver excellence daily. If you want a place where your ideas are tested in practice, learning is constant, and results matter as much as respect for people — Cardway is your next professional home. Come grow with us.
João Silva
Indeed · HR
João Silva
Indeed · HR
