Description: Job Description We are looking for a Technical Support Analyst to monitor services provided to corporate clients (B2B, ISP, and B2G) and to assist corporate clients (B2B, ISP, and B2G), resolving technical issues and answering technical questions related to the services provided. If you are an attentive professional who delights your customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! \#JoinBrisanet What will your day-to-day look like? * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Update departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction. * Monitor services provided to corporate clients (B2B, ISP, and B2G); * Identify initial issues through system alerts; * Make first contact with the client to assess possible failures in the internal network or Brisanet’s network and direct cases to support teams for resolution; * Assist corporate clients (B2B, ISP, and B2G), resolving technical issues and answering technical questions regarding the services provided; * Resolve and track tickets opened for support teams; technical assistance may be provided on-site when necessary; * Schedule and monitor installations; * Monitor incidents and problems; * Escalate support requests; * Provide timely information regarding network outages and status. What we seek for this opportunity: \- Level I \- Undergraduate degree in progress; \- Levels II and III \- Completed undergraduate degree with 2 years of experience in the field; * Basic computer skills. Preferred qualifications: * Familiarity with Google tools (Sheets, Docs) and customer service techniques; * Basic knowledge of computer networks; * Cisco and Mikrotik certifications; \- Driver’s license \- Category AB. At the Brisanet Group, you’ll find: * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured hierarchy—meaning you’re the protagonist of your own career; * Meal benefit (Headquarters via cafeteria; Branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * Emotional Support Platform (IVI); * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at Higher Education Institutions. 2601010046291395373