Description
The **Scheduling Assistant** is responsible for proactively contacting the company's active customer base. Their primary mission is to engage customers and schedule strategic meetings for the **Customer Success** analyst, ensuring close monitoring of the customer journey and maintaining positive portfolio health indicators.
**Responsibilities:**
* Contact Management: Make phone calls, send WhatsApp messages, and emails to customers in the database.
* Strategic Scheduling: Prioritize and schedule "Check-point" or "QBR" (Quarterly Business Review) meetings between the customer and the CS analyst.
* Value Selling: Explain to the customer the importance of the meeting, focusing on topics such as improved usability, account health analysis, and new success benchmarks.
* Calendar Management: Organize the Customer Success analysts' calendars, avoiding time conflicts and ensuring optimal team time utilization.
* Data Recording: Update the CRM or management system with the status of each contact (attempted, scheduled, declined, or data updated).
* Internal Alignment: Report scheduling difficulties or negative customer feedback to the CS leadership.
* Squad Participation: Collaborate in daily and weekly meetings with the scheduling, onboarding, and product teams.
Compensation: R$2.000,00 - R$2.070,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Fuel allowance
* Partnerships and commercial discounts
* Life insurance
* Food allowance
* Meal voucher
* Transportation voucher
Work location: On-site