***About Us*** Magalu is one of Brazil’s largest retail companies, recognized for its innovation and digital presence. Magalu’s technology team consists of innovative professionals passionate about transforming digital retail. Focused on agile and scalable solutions, they develop projects that impact millions of customers. In a collaborative environment, they continuously pursue excellence in technology and innovation. **Job Description** * **Responsibilities** Internal Customer Support; Problem Diagnosis; Incident Resolution; Configuration and Installation; User Training; Preventive Maintenance; IT Asset Management; Collaboration with IT Team; Performance Monitoring; Documentation Control for the Area. * **Mandatory Requirements** Windows 10 and 11; Linux: Ubuntu, Mint; End-user support; Configuration of data collectors; Knowledge of devices such as thermal and laser printers; Maintenance of computers and notebooks; Familiarity with Active Directory; Knowledge of monitoring tools: Zabbix, Grafana; Proactivity and problem-solving skills in high-pressure environments. Ability to work independently and as part of a team. * **Desirable Requirements** Experience with other Linux operating systems, such as Fedora or CentOS. Knowledge of networks and network protocols. Experience automating tasks using scripts (Bash, PowerShell). Familiarity with virtualization solutions (VMware, Hyper\-V). Knowledge of database management (SQL, MySQL). Advanced hardware and software troubleshooting skills. Experience with ticketing tools (Jira, ServiceNow). Communication and user training capabilities. Prior experience in distribution or logistics environments. * **Work Schedule: Monday to Saturday, from 10:00 PM to 6:00 AM** **Work Location: São Paulo** **Neighborhood: Lapa – 100% On-site** “If you seek a growth-oriented and challenging environment, come be happy!”