**Description:** Completed high school education; Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint); Organization, attention to detail, negotiation skills, proactivity, teamwork, results orientation, and document management; Ability to work efficiently and meet tight deadlines; Strong communication skills and experience in external and internal customer service; Must reside in Dracena or nearby areas. **Responsibilities:** Provide direct customer service, including phone calls, call-backs, opening service orders, preparing quotations, and requesting parts. Monitor and resolve open service orders; Update and maintain reports related to the service order workflow; Provide administrative support to technical, sales, and other involved departments; 2512220202491932556