We are **Sólides**, the only Brazilian technology company specializing in **Integrated People Management with Behavioral Intelligence**. Our platform is **\#completewithtruth**, offering HR and Payroll Department solutions designed for all businesses across the country. In 2022, our story gained even greater momentum! We received the largest investment ever made in an HR Tech in Latin America — BRL 530 million, led by the Warburg Pincus fund — and acquired Tangerino. In 2024, the acquisition of Digital Payroll solidified our position as the one-stop shop for SMEs, and our merger with RHGestor reinforced our commitment to making strategic people management accessible to all companies. Today, with over **30,000 clients and eight million lives impacted**, we lead the high-growth enterprise sector in Brazil. To reach where no one else has, our values serve as our compass: **we are courageous enough to be different, strong enough to achieve extraordinary results, experts in people, and passionate about our customers**. If you too are driven by dreams, results, and people, then Sólides is your place! We are looking for a **Support Analyst** to help us fulfill this mission by supporting customers of **PAYROLL**. **Your main responsibilities will be:** * Customer/user support; * Logging and tracking support tickets; * Diagnosing and resolving issues; * Training and guiding users; * Preparing documentation on system workflows. **For this position, we expect you to have:** * Completed undergraduate degree or technical diploma in Administration, Human Resources, or Accounting Sciences; * Solid knowledge of payroll processes (hiring, payroll calculation, vacations, termination, 13th salary, taxes) and eSocial; * Prior experience with payroll system(s); * Intermediate Excel skills (VLOOKUP, formulas); * Knowledge of labor and social security legislation; * Curiosity to test workflows, compare and validate them, and identify improvement opportunities; * Systemic understanding of how HR Department workflows interconnect; * Logical reasoning. **It’s a plus if you:** * Have basic SQL knowledge; * Have prior customer support experience. **And if you still have doubts about whether Sólides is a great place to work, take a look at the benefits of being a Solidiano(a):** * Meal Allowance/Meal Voucher worth BRL 45.00 per business day (Sólides Benefits Card); * Transportation Allowance or Fuel Voucher; * Unimed Health Plan with co-payment, no monthly fee; * OdontoPrev Dental Plan, fixed monthly fee of BRL 21.91; * Therapy: Partnership with Psicologia Viva — 3 free sessions per month; * Online courses ranging from Gastronomy to Postgraduate studies (Qualifica); * Access to all courses offered by the People School; * Home Office Allowance of BRL 60.00 (Sólides Benefits Card); * English Course (English Pass); * Perks (on-site manicure, balanced snacks, etc.); * Birthday Day Off; * Totalpass; * Responsible Credit (Payroll Deduction Loan via Sólides Benefits); * Childcare Assistance — for mothers and fathers with children up to 3 years and 11 months old; * Special Dependent Assistance (also extended to parents); * Sólides Patinhas (15% discount on DogLife plans); * Ânima Ecosystem Agreement (discounts on undergraduate and postgraduate courses at group institutions); * Sólides Postgraduate Program (70% discount); * Partnerships with OnHappy, Detronic, and SESC; * Super Flexible Dress Code. **So, are you in?!** **Join us and become a Solidiano! An amazing team is waiting for you \=)**