At Via Appia, we believe each person has a unique role in building a better future. We value professionals who want to grow, innovate, and make a difference in an environment that transforms lives. Our culture is guided by values that drive us every day: acting with **integrity**, constantly pursuing **efficiency**, working with **collaboration**, taking **ownership** of our choices, and, above all, having **respect for life**. **If you identify with these values and want to be part of a place where people make a difference together, join us in building this journey!** **Responsibilities and duties** * Provide customer service to the concessionaire’s clients through all available communication channels: telephone, e\-mail, WhatsApp, digital forms, internal systems, and in\-person service—both at the Customer Relationship Center and at service stations along the highway. * Record complaints, requests, grievances, compliments, and information in corporate systems, ensuring accuracy and completeness. * Monitor response deadlines, conduct follow\-ups, and keep customers informed about the status of their submissions. * Draft responses and forward them to customers. * Conduct satisfaction surveys and support initiatives promoting continuous improvement of services provided. * Support the Ombudsman’s team and internal departments as needed, ensuring proper information flow. * Maintain updated databases, preserving service history and information traceability. * Ensure courtesy, empathy, and clarity in all interactions, adhering to institutional guidelines on communication and customer relationship management. * Participate in in\-person activities organized by the company at its facilities and customer service stations along the highway. **Requirements and qualifications** * High school diploma required. * Experience in related roles (customer service, call centers, customer support centers, technical support, or similar). * Strong interpersonal, written, and verbal communication skills. **Additional information** **Health first:** Medical and dental assistance, plus access to psychological counseling via Conexa/ Psicologia Viva. **Safety and well\-being:** Life insurance to protect what truly matters. **Practical and flexible meals:** Meal allowance (VA/VR) on the Flash card, allowing you to choose how and where to use it. **Guaranteed mobility:** Commuter benefit to simplify your daily routine. **Active body:** Partnership with Gympass/Wellhub to maintain your health. **Recognition for results:** Annual profit\-sharing plan (PLR), because your effort contributes to our success. Via Appia Concessões S.A. is a highway concession company operating across more than 1,400 kilometers of highways in São Paulo and Minas Gerais, committed to delivering high\-quality, safe infrastructure services to highway users under its management. Founded in 2023, with a focus on customer experience and continuous investment in technology and innovation, Via Appia seeks to improve highway and service efficiency, as well as contribute to the socioeconomic and sustainable development of the regions where it operates.