About DPOnet DPOnet is an innovative company focused on solutions for privacy and data protection. Our commitment is to ensure security and compliance for our clients through cutting-edge technology. We value diversity and believe that a diverse team makes us stronger. About the Position If you are communicative, enjoy problem-solving, and believe empathy is essential for excellent customer service, this position might be for you! We are seeking a **Support Analyst** to join our team and ensure an exceptional experience for our customers. Your day-to-day responsibilities: ➡ Provide support to clients and potential clients via ticket and phone, assisting with the use of the DPOnet platform; ➡ Address questions, record and route requests to responsible departments (legal, finance, product, sales, marketing, governance, culture, infrastructure, and technology); ➡ Assist clients during the initial journey of LGPD implementation on the platform; ➡ Register new companies/clients on the DPOnet platform; ➡ Report bugs and errors to the product team and suggest improvements; ➡ Receive and forward data subject requests; ➡ Provide technical support to students of the **Privacy University**, assisting with registrations and guidance regarding courses. Requirements and Qualifications To excel in this role, you will need: ✅ Minimum of 6 months of experience in support/customer service roles; ✅ Technical course or ongoing higher education in Technology and Communication fields is a plus; ✅ Strong verbal and written communication skills; ✅ Ability to interpret requests and respond clearly and objectively; ✅ Empathy and focus on delivering the best possible customer experience. Even better if you also have: ✔ Basic knowledge of SaaS support platforms; ✔ Familiarity with operating systems (Linux/Windows); ✔ Proficiency in written Portuguese; ✔ Interest in privacy and information security. Benefits * \-\> Meal allowance; * \-\> Fuel assistance; * \-\> Unimed health insurance; * \-\> Unimed dental insurance; * \-\> Hybrid work; * \-\> Flexible working hours; * \-\> Extended maternity and paternity leave, with baby bonus; * \-\> Annual bonus policy; * \-\> Universal life insurance; * \-\> Career development plan; * \-\> Payroll-deducted loan; * \-\> Birthday Day Off. Diversity and Inclusion At DPOnet, we believe diversity is one of the pillars of innovation. We value each individual and their unique experiences. Our commitment to inclusion creates an environment where everyone can thrive. Our positions are open to all individuals, regardless of gender, ethnicity, sexual orientation, accessibility, and/or social background.