Job Summary: A professional responsible for serving insurance brokers, managing communications, prospecting and retaining members, as well as organizing events and providing administrative support. Key Highlights: 1. Customer service and relationship management with insurance brokers 2. Communication management and member prospecting 3. Event organization and administrative support **Main Responsibilities:** * Telephone customer service (particularly for inquiries from local insurance brokers); * WhatsApp – customer service, contact management, group administration, and sharing content provided by the Communications Department; * Email – management of the regional corporate email account; * Support for Regional Dual-Staffing – dual staffing ensures continuous coverage across all regions; team members cover for each other during absences, including lunch breaks and call overflow; * Broker Prospect Identification – identifying eligible local insurance brokers who have not yet registered with SINCOR-SP; * Registration of Individual (PF) and Corporate (PJ) Brokers in the ERP system (the database system used by SINCOR-SP); * **New Member Acquisition:** o Leveraging LEADS generated by various SINCOR-SP departments (website portal, benefits, events, DisqueSINCOR, etc.); o Outbound calls for acquisition; o Monitoring online membership registration flow – resending expired payment slips and contacting prospects to convert them into members; * **Member Retention:** o Routine follow-up with delinquent members in the region; o Reinstatement of members facing cancellation; o Handling resignation requests – negotiation and persuasion to retain members; o Preventive actions – monthly distribution of payment slips or barcodes (Membership Contribution) via email and/or WhatsApp to all regional members; * General Guidance – the professional must stay updated on regulatory and operational changes to better advise regional brokers; examples include: o Knowledge of all benefits offered by SINCOR-SP; o “How to Become an Insurance Broker” – ENS Qualification Course; o Broker registration on the SUSEP Portal; o Issuance of SUSEP license via Corretores App; o Features of the SINCOR Digital App, including issuance of membership cards; o Login area; o Union dues; o Assistance contribution; o Familiarity with Camarasin, Credicor, and IDSeguro. * Maintaining up-to-date data in the ERP system, especially phone numbers and email addresses; * Verifying and updating addresses registered in the ERP system upon return of undeliverable correspondence (e.g., Membership Contribution payment slips); * Promotion and participation in Regional Duty Shifts to support the Director and submission of meeting minutes to the Operations Directorate; * Promotion of UniSINCOR courses and lectures; * Promotion and organization of the “Entrepreneurial Insurance Brokers Meeting” and Year-End Social Gathering; * Institutional Events (e.g., congresses) – guidance, promotion, and registration; * Regionalized Events (International Women’s Day / Insurance Broker Day / Campaigns / Social Initiatives); * Payment requests submitted via system **Requirements:** - Experience in administrative routines - Skills in negotiation, persuasion, and effective communication - Intermediate Microsoft Office proficiency - Prior knowledge of insurance is considered a plus Employment Type: Full-time CLT Compensation: R$1,000.00 – R$2,000.00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site