Job Summary: Customer service professional focused on delighting customers and streamlining services in an airport foodservice environment. Key Highlights: 1. Gastronomic experience and outstanding service in airports 2. High-performance environment with continuous expansion 3. Collaborative culture focused on development and appreciation **Take control of customer service in our pit crew, delight passengers from around the world, and accelerate your career in the country's largest airport foodservice circuit!** With over 20 years in the market and operations across Brazil's major airports, **Grupo FIT** is a foodservice powerhouse operating major brands such as **Forneria Ouro Preto**, **Garoto**, **Heineken**, **Kopenhagen**, **Mister Bay**, **Qualycon**, and **Rokkon**. We are a team of more than 1\.500 collaborators accelerating at a pace of high performance and continuous expansion. For the **Attendant** position, we seek a professional who serves as the key piece of our circuit—connecting the dining area to the kitchen—ensuring maximum service agility and transforming every experience into a true win for our customers. If you are communicative, passionate about delivering excellent service, and maintain your rhythm even through the most challenging curves, your place is on our starting grid. The dashboard is ready. All that’s missing is you behind the wheel. Accelerate with us! **Responsibilities and Duties** As an **Attendant** at **Grupo FIT**, you will be the primary link between our customers and the gastronomic experience we offer. Your mission is to serve as the key piece of our circuit on the front lines of airports, operating at the accelerated pace of aviation—with full focus on sales, impeccable organization, and seamless coordination with the kitchen team. Your main responsibilities and duties include: **Service Grid, Hospitality, and Sales** * **Impactful Welcome:** Greet customers, passengers, and flight crews with attention, friendliness, and high energy, ensuring a light, welcoming journey aligned with terminal pace. * **Menu Mastery:** Present the menu with full command, clearly explaining dishes, beverages, combos, and daily specials while noting dietary restrictions and allergens. * **Consultative Selling:** Proactively suggest add-ons, desserts, and side items consultatively to boost average transaction value and achieve store-level sales and excellence targets. * **Agile Checkout:** Accurately and swiftly register orders in the point-of-sale system (**PDV**), processing payments via card, PIX, or *vouchers* responsibly and results-oriented. **Box Organization and Store Support** * **Dining Area Setup:** Prepare and set up the dining area and counter before and during shifts, ensuring tables, utensils, beverage displays, and technical stations are perfectly organized. * **Stock Rotation (PVPS):** Rigorously monitor expiration dates, consumption rates, and continuous restocking of dining-area and counter items to uphold premium visual standards. * **ANVISA Standards:** Support organization, sanitation, and cleaning of common store areas throughout the shift, ensuring compliance with food safety regulations. * **Journey Focus:** Accompany the customer’s journey to its conclusion, anticipating dining-area needs and resolving minor issues swiftly against the clock. **Operational Integration with the Kitchen** * **Active Communication:** Maintain clear, fast, and effective communication with the kitchen team to ensure correct preparation times, visual standards, and delivery quality. * **Track Fluidity:** Assist in picking up and delivering dishes and orders at the counter, helping maintain dynamic, bottleneck-free store operations. * **Inconsistency Alerts:** Immediately notify store leadership of any concerns, order assembly errors, or required corrections before products reach the customer. **Results and High Performance** * **Podium Focus:** Daily focus on achieving revenue targets and store-level quality indicators. * **Fluid Operations:** Actively contribute to aligning, harmonizing, and elevating store operations to the high-performance standard demanded by the group’s leading brands. **Requirements and Qualifications** We seek a professional who identifies with our purpose and possesses the following qualifications: * **Organizational Values:** **Discipline** that strengthens us, **Security** in every action, **Gratitude** that connects us, **Vibration** that inspires. * **Technical Skills:** A **communicative** person with **active listening** and **genuine empathy** in customer service. * **Behavioral Skills:** Organized, disciplined, and capable of keeping pace with operations. * **Knowledge:** Interested in learning **sales techniques** and contributing to team results. Understands that every detail—from a smile to service—makes a difference in the customer’s journey. * **Preferred Experience:** Familiarity with **customer-facing roles** or prior restaurant experience is a plus. **Additional Information** **Work Location:** Grupo FIT stores at CNF Airport **Salary:** R$ 1\.697,00 **Benefits:** Transportation allowance + on-site meal benefit + tips **Schedule:** 6x1 (1 weekly day off + 1 Sunday per month). **Available Shifts:** * **Night Shift:** 10:00 PM to 6:20 AM For over 25 years, **Grupo FIT** has connected people through gastronomy and exceptional service. Our portfolio includes recognized brands such as Living HNK, Rokkon Comida Oriental, Qualycon, Fit Food, and Kopenhagen, present in airports and strategic locations across Brazil. Our culture is driven by four core values that strengthen us: **discipline**, **security**, **gratitude**, and **vibration**. We focus on customers—but with equal care for those who make it all happen: our collaborators. Here, the environment is collaborative, light-hearted, and full of growth opportunities. At Grupo FIT, every challenge is a learning opportunity, every achievement is celebrated, and every professional is valued for their contributions. We’re always seeking people who share our purpose and wish to help create unique experiences. If you want to work in a place that recognizes talent, invests in development, and believes in the power of great service, **your next step starts here**. Explore open opportunities and join this journey.
João Silva
Indeed · HR
João Silva
Indeed · HR
