Job Summary: A customer service and sales professional responsible for interacting with members, offering products and services, negotiating, and managing relationships to achieve commercial goals. Key Highlights: 1. Multichannel customer service and proactive/reactive sales 2. Customer negotiation and prospecting 3. Relationship management and post-sales support for members Provide member support via email, social media, WhatsApp, and telephone. Conduct proactive and reactive sales in accordance with established service standards. Assist members in selecting products and services. Contact members for reactivation, replacement, or change of membership ownership. Present the company's service offerings in compliance with established standards. Promote additional benefits to enhance sales value. Negotiate pricing, payment terms, and service delivery specifics with customers. Close sales in accordance with established standards. Implement relationship-building practices as defined in company policies. Assist in registering and/or updating member information in the SGA sales system. Receive and record member complaints. Achieve the company's commercial targets. Conduct external member prospecting. Actively participate in daily routine meetings. Perform post-sales processes when required. Fixed salary + performance bonus Minimum Education: Elementary School (1st level) * Telemedicine * SESC Benefit Program * POP Pharma * Clube Certo * Partnerships with Educational Institutions * SENAC Partnership * Wellhub * Igreen * Dental Plan * Health Insurance * Meal/food allowance * Mobility Assistance * Commuter Pass * Life Insurance
João Silva
Indeed · HR
João Silva
Indeed · HR
