Customer Service Assistant (12x36 Shift)

Description

Job Summary: We are seeking a Customer Service Assistant (12x36 Shift) with experience to handle emergency calls and ensure clear and empathetic communication. Key Highlights: 1. Proactive and responsive support in emergency situations 2. Ensure clear, objective, and empathetic communication 3. A company that values excellence and innovation Pronto Assistência e Regulação is looking for a Customer Service Assistant (12x36 Shift) to join our team! If you have relevant experience and seek growth within a company that values excellence and innovation, this opportunity is for you. **Main Responsibilities:** Perform proactive and responsive emergency support via phone, WhatsApp, and mobile app; Open and close service requests with members and service providers; Ensure clear, objective, and empathetic communication throughout every interaction. **What We Seek:** Prior customer service experience; Good diction, active listening, and ability to resolve inquiries; Strong verbal communication skills to convey information clearly and confidently. **Work Location and Schedule:** On-site in Lourdes/BH 12x36 shift – either 7:00 AM to 7:00 PM or 7:00 PM to 7:00 AM **Benefits:** Unimed Health Plan Dental Plan Life Insurance Meal Voucher – BRL 50.00 per workday Transportation Voucher or Fuel Allowance Birthday Voucher – BRL 300.00 per month Exclusive discounts on vehicle protection services **How to Apply:** Send your resume to: ana.pereira@essentialbpo.com.br or via WhatsApp (31) 9973-6134 Subject: Customer Service Assistant (12x36 Shift) Join a team that values professionalism and continuous growth! Salary: BRL 1,800.00 – BRL 1,866.00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Meal voucher * Food voucher * Transportation voucher Work Location: On-site