**Join Brazil’s 1st Tech BPO!** We are **You**, a human-centered technology company that since 2013 has been combining innovation, process intelligence, and care for people to transform our clients’ journeys into memorable, sustainable experiences. We believe that when technology meets purpose, we create solutions that truly delight, inspire, and deliver. **In this role, your responsibilities will include:** * Providing basic user guidance on the use of tools and software. * Escalating more complex issues to higher-level support (L2/L3). * Assisting with the assembly and maintenance of equipment (laptops, desktops, and peripherals). * Performing initial configuration of equipment for new employees. * Supporting software and driver installation and updates. * Managing inventory of equipment and peripherals. * Organizing IT assets, such as laptops, desktops, monitors, and cables. * Updating records in Active Directory (AD) or inventory management systems. * Assisting in diagnosing internet or local network connectivity issues. * Supporting Wi-Fi network and connected device configurations. * Logging and tracking SLA and performance metrics. **Our Requirements:** * Enjoy working in teams and helping organize tasks; * Be organized and detail-oriented. * Intermediate/Advanced Excel proficiency **About this position:** **Position: IT APPRENTICE** **Employment Type: CLT** **Salary: 1,037.92** **Work Schedule: 5 days on / 2 days off** **Working Hours: 12:00 PM to 6:20 PM** **Work Location:** Rua Robert Bosch, 295 – Near Barra Funda Station (Please research your route in advance) **Work Mode:** 100% in-person If you believe in human potential and the positive impact of meaningful relationships, join **You**: where we place **YOU** at the center of everything we do. Minimum Education Level: High School (Secondary Education) * Total Pass * Career Development Plan starting from month 6 * Development Plan * Amil Health Insurance * Amil Dental Insurance * Alelo Meal or Food Voucher * University Partnership Program * Day Off * Transportation Allowance * Childcare Assistance * Collaborative Showcase * Family Salary * Direct Hiring Opportunity with Client * You Points